altitude-sports - Reviews and experiences

I just bought a jacket from this website, and honestly, I was not happy with how things went down. I got a confirmation after placing my order, but then didn't hear anything for ages. When I finally reached out, they told me my order got nixed because their "partner" didn't have the stock. It looks like they might just be a middleman for some other company, and that's a bummer. On top of that, I signed up for a "Lifetime Membership" to get a discount on the jacket, but never got it and they wouldn't give me a refund. All in all, it was a frustrating ordeal and I definitely wouldn't suggest using this website.

I recently bought a swimsuit from Altitude Sports and man, was I bummed when it didn't fit right. The website's sizing info was way off! So, I had to send it back for a refund. The good thing is that the return process was pretty smooth. But what really ticked me off was getting charged $12 for shipping the return. Like, what!? That's just not cool, and it's left a bad taste in my mouth.

I bought this really nice jacket from the store but had to send it back because it didn't fit right. I mailed it back and then reached out to customer service to ask about my refund. But guess what, they told me the jacket was MIA in the warehouse and wouldn't give me back the $609 I paid for it. I'm shocked and pretty upset that they're getting away with this kind of careless mistake.

I had a really bad experience with my recent purchase from this company. I returned a coat last week and got an email saying it was being shipped to me, but then found out that my return was actually being handled by another brand. The lack of communication and organization in this company was just awful. They clearly can't keep track of orders, and the customer service couldn't give me any answers. I'm really let down by how they handled my return and my whole experience with them. I wouldn't suggest ordering from them.