Alo - Reviews and experiences

I was really let down by the return policy and customer service at this store. They claim to make returns easy, but that was not my experience at all. I'm from the UK and was pretty surprised to find out that I had to sort out and pay for returns all the way to the US, instead of somewhere closer like the UK or EU. That's not what I would call "easy returns" and it doesn't seem to follow UK consumer protection laws. Plus, the terms and conditions were so vague about return locations, which just added to my frustration. All in all, this whole situation has left a sour taste in my mouth and I'll definitely be taking further steps to deal with this problem.

So I bought these leggings from a store in NYC and they were a big letdown. I only wore them a couple of times and they already started falling apart at the seams. I contacted the company, sent them pictures of the faulty item, and they said they would send me a return label soon. But after waiting for 9 days, I had to reach out to them again, only to find out that because I'm outside the US, I have to pay for the return shipping, which is no small cost. This lack of responsibility on their part is just not okay, especially for a so-called premium brand.

I recently bought a bunch of stuff from this brand, and I gotta say, I was pretty let down by the whole thing. One of the items I got was low quality and started acting up after just a few times using it. Plus, when I needed to send back one of the items, I had to pay a lot for shipping and packaging, and the brand didn't offer to help cover those costs. As someone who's not in the US, this whole situation has made me think twice about shopping with this brand globally. I'm hoping they can come up with some better solutions in the future to make international shopping easier for us customers.

I had to cancel something I bought not too long ago and it was a bit of a pain. I was told over the phone that I didn't have to do anything else as the refund was already happening, but the package still showed up a week later. When I contacted customer service and asked about it, they wouldn't pay for the shipping to send it back even though it was still in my cancellation window. I tried emailing several times but didn't get any replies, and the people on the phone were pretty rude when I finally called.

It's all fine and dandy when your order arrives in a jiffy, but it's a real bummer when the things you get are too tiny! The clothes I got weren't even the right size, and sending them back was a real hassle. The postage to return them to the US cost more than what I paid for them. It's just crazy how they can promise quick delivery but drop the ball when it comes to keeping their customers happy. I'll definitely be more cautious about ordering from them again.

I just bought 2 pairs of sweatpants from this store, eh, and I gotta say, I was pretty let down by the quality. The fabric was super flimsy and felt really cheap, definitely not worth the money I shelled out. I got tricked by the ads, thought I could send back the stuff for free if I wasn't happy. But man, was I surprised to learn that I'd have to fork over a big chunk of cash to return them. The whole experience was a bummer, and I won't be coming back here, no way, eh.

I just bought something online and man, was I ever let down by how small it was! When I wanted to send it back, turns out the company is only in the US, even though they show prices in £ on their website with no mention of that. I shelled out over £20 for the return and it's been a whole month with no refund in sight. I've tried reaching out multiple times but no luck getting a response from them. Wish I had checked Trustpilot before buying from them.