Alignerco

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Alignerco

0% Would buy here again

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Mercedes
Be VERY careful if you choose to use this company. I paid $895 and received my impression kit fairly quickly. They were unhappy with all three impressions, so for another $10, I was sent another ki...Read on

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    Teeth Aligners

    Be VERY careful if you choose to use this company. I paid $895 and received my impression kit fairly quickly. They were unhappy with all three impressions, so for another $10, I was sent another kit. Again, they were unhappy with the three new impressions (that's a total of 6 impressions top and bottom). They offered me a video session to get the impressions just right. I took off from work to do the session, and they blew me off. No session, no email, and now I've missed work. At this point, I decided I was done with them. Trying to get a refund from this company is EXTREMELY difficult. I had to threaten them with filing a claim with both AMEX and the BBB. I left a 1-star review here on TrustPilot, and they finally agreed to a refund so long as I complied with their demand to delete the review (seriously?!). They tried to keep $69.99 for the impression kit when it was only $39.99. After sending screenshots and having to argue with a very unprofessional 'resolution specialist' named James Myles, I received my refund of $855 within a few days. I blocked this company from my email, and my AMEXand set up a fraud alert on my CC, just in case they try to charge me again. I believe this company does work successfully for some people, and that's fantastic. They are definitely cheaper than a lot of other options out there, but there's a reason for that. Just be VERY SURE you want to go through the hassle of taking the impressions and dealing with these people via email only (they do have a phone number, but it's outsourced to India, and their customer support is extremely bare-bones) because if you need/want a refund, it is NOT a pleasant experience (read the negative reviews). I honored my 'refund agreement' and removed my original 1-star review of this company. I never said I wouldn't leave another review with a different rating, though, so here it is.


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