Acne Studios - Reviews and experiences

I'm sorry to say, but my experience with the online shopping service was terrible. The customer service was no help at all, which was really frustrating. I ended up having to dispute the charge with Paypal. And even after sending back the item, I still haven't gotten my refund.

I don't usually write reviews, but I had to talk about my recent experience with the customer service at the store. I ordered something that said it was in stock, but after waiting 10 days, I got an email saying my order was cancelled. It took another 8 days for the refund to go through, which was frustrating. The lack of communication and slow problem-solving was disappointing. I really hope they do better with customer service going forward.

I was so disappointed with the customer service from this store. When I called with a question, they didn't even pick up the phone. The return process took forever, and they didn't give me back all the stuff I bought. They said one item was broken, but they didn't say how. The whole thing was only five minutes, but I left feeling really upset with the service.

I bought some jeans and they ended up being too small, even though they were supposed to fit me perfectly. When I asked for a different pair, they made me measure everything and then only gave me a discount on a new pair. Seriously not cool!

The clothes I wanted to buy were supposed to be in stock, but when I tried to get them, they were all gone! And when I finally did find some stuff, I couldn't even bring it back when I didn't like it. They just said "tough luck." I won't be shopping here again, that's for sure!

I ordered a men's sweater in size M from Acne Studio, but they sent me a sweatshirt in size XS! Customer service blamed me for their mistake and made me wait forever for a refund. Not cool, man.

I recently bought a leather jacket from this store, and sadly, it didn't live up to what I was hoping for. It was supposed to be a gift, but the person who got it wasn't happy with it. I got in touch with customer service right away to sort out a return, but that's where things got tricky. Even though I live in Canada and got the package in Canada, all the communication with customer service was only in English. They said I had to wait for a return label, but I never got it. When I followed up by email, they said it was too late because the deadline had passed. After a lot of back and forth, I finally got the return label the next day. The whole thing was really inconvenient and left me feeling pretty let down by the whole customer service experience.