1-800 CONTACTS - Reviews and experiences

double-check what you upload, keep screenshots, and maybe stick to somewhere local unless you’re up for a soap-opera of hold music and surprises.

orders showed as "confirmed" but nothing shipped and I got zero useful emails about failed payments. I spent an hour in chat trying to sort it out and the rep got defensive and cut the conversation short, which was super frustrating. For the first couple months things went smoothly, so I kept the plan - but support and the tech side just fell apart. Now I'm hunting for contacts last minute because their system hiccuped again. Bottom line: product feels okay on my eyes, price wasn't bad, but the subscription service and communication aren't reliable enough if you need contacts for travel or work. I won't sign up again unless they fix how they handle billing and customer chats.

you don't get a physical card to use wherever you want. Instead it's a virtual credit that only works at a handful of partner sites. If you want that credit, you have to sign up with the bank issuing the e-credit and share your full address — even though they won't mail you anything — and agree to their terms. That felt invasive, and frankly I worried about what else they'd do with my details. I suggested this company to friends before, but this experience has me telling them to be careful. Customer service replies were polite but slow and mostly unhelpful on the rebate specifics. So yeah, I'll probably keep buying contacts elsewhere; product was fine, but this rebate and the hoops are a dealbreaker for me.

My experience with the company's customer service and ordering process was such a letdown. I dealt with unhelpful and rude reps who were not very professional or empathetic. Even though I invested time and money with them, they didn't admit to their mistake and instead brushed me off. It's frustrating and makes me feel like they don't value me as a customer.

Got a great experience with 1-800 CONTACTS! Called to change my son's contact lenses delivery since he's coming home from college. Saved a bunch by switching to quarterly delivery and the customer service was awesome. Deborah helped me out a ton and made everything simple and stress-free. Definitely recommend giving them a shout! Service with a smile and savings in less than 7 minutes.

I gotta say, the customer service from this company is top-notch every single time. Those reps are super friendly and always ready to help me out with any questions or problems I have. One time I needed contacts sent to a hotel right away, and they shipped them overnight without a second thought. The quick and easy service they provide is seriously impressive, and it really sets them apart from other companies.

This company really goes the extra mile for their customers, eh? So, the other day, I couldn't grab my contact lenses from the mailbox because it was just too darn cold outside. I was worried that the freezing weather might have messed up the lenses, so I decided to reach out to the company for some advice. And get this, not only did they give me some helpful tips, but they also went ahead and sent me a replacement order for FREE to a different address without me even having to ask! The customer service I got was top-notch, really exceptional. I gotta say, I'm super impressed and thankful for their kindness and quick action. It's pretty clear that they genuinely care about their customers and making sure they're happy. Great service, eh?

My interactions with the company have been amazing. The customer service team has been super helpful and understanding with me whenever I've needed to reach out. I had some issues with my order delivery, mostly because of me messing up, but the company really went the extra mile to help me fix it. They kept in touch with me every day for two weeks until the problem was resolved. I'm seriously impressed by how much they care about making their customers happy and how professional they are. Hands down the best customer service I've ever had. I'm excited to keep working with them in the future.

You know what, I gotta say, dealing with this company for my lenses was amazing. I ordered my contact lenses online without any hassle at all, it was so easy. Then, just last week while I was on vacation, I had a problem with one of my lenses. I contacted customer service and I was so impressed by how quickly they responded and how eager they were to assist me. They not only replaced my damaged lens for free, but it showed up the next day. I've never had such great customer service before, I am seriously impressed.