1-800 CONTACTS reviews

The prices from this company are way too high and their price matching policy is super confusing. I was just talking to a customer service rep and I showed them proof that other places are selling the same thing for way less. I even sent screenshots of the other website showing the lower price but 1-800 CONTACTS still gave me a much higher price. They just said something vague about their policy but didn't really explain.

I was so let down by my experience at this company. They say they'll beat any price, but when I found cheaper prices somewhere else, they wouldn't match or beat them. They tried to say it was some "Special Google" pricing, but it was obviously just an excuse. You're better off checking out other options like EZ Contacts or Contacts LensKings to save yourself time and money.

Man, my experience with this company has been total garbage. I ordered back in early April and now it's already mid-May and still no sign of my contacts. The website promised delivery in 5-11 days, but that's just a load of rubbish. When I reached out to customer service, they told me my order was still being "manufactured", which is ridiculous after waiting for over a month. The lack of transparency and communication from this company is beyond frustrating. And to top it off, they didn't even mention the prices were in USD and the terrible exchange rate ended up costing me way more than if I had bought from a local store. Definitely not buying from them again.

My experience with the company's customer service and ordering process was such a letdown. I dealt with unhelpful and rude reps who were not very professional or empathetic. Even though I invested time and money with them, they didn't admit to their mistake and instead brushed me off. It's frustrating and makes me feel like they don't value me as a customer.

My experience with this company has been awesome! The ordering process was super smooth and easy to follow, making it really quick for me to find the contact lenses I needed. The customer service reps were super knowledgeable and helpful, they answered all my questions without any hassle. The prices were really good too, and I managed to snag a great deal on my lenses. They arrived really quickly, just like they promised. Overall, I'm really happy with my experience and will definitely be coming back as a regular customer.

To be honest, I was really looking forward to getting my contact lenses quickly, but it turned into a bit of a mess. I needed to fill my prescription urgently so I paid for expedited shipping, but the order kept getting delayed. Initially, it was set to arrive on Wednesday, 48 hours later, even though I paid for next day delivery. Then, the shipping didn't actually leave until Monday and wasn't delivered until Wednesday, 5 days later! I think they should have sent it out on Saturday to make up for the delays. I was really let down by the inefficiency of this business!

I just bought contact lenses from this company and I was really happy with everything. The website was easy to use, they had a lot of contact lens options, and the prices were good. I liked that I could easily upload my prescription. Checking out was easy, and they kept me updated on my order. Overall, it was a really good experience buying from this company.

Got a great experience with 1-800 CONTACTS! Called to change my son's contact lenses delivery since he's coming home from college. Saved a bunch by switching to quarterly delivery and the customer service was awesome. Deborah helped me out a ton and made everything simple and stress-free. Definitely recommend giving them a shout! Service with a smile and savings in less than 7 minutes.

I was so happy with my order from this company. I got a discount and paid $20 for shipping. The coolest thing was that I got my order in less than 24 hours, which never happens with other places I've tried. I'll for sure order from them again and would totally suggest them to anyone who needs contacts fast.

I gotta say, the customer service from this company is top-notch every single time. Those reps are super friendly and always ready to help me out with any questions or problems I have. One time I needed contacts sent to a hotel right away, and they shipped them overnight without a second thought. The quick and easy service they provide is seriously impressive, and it really sets them apart from other companies.

This company really goes the extra mile for their customers, eh? So, the other day, I couldn't grab my contact lenses from the mailbox because it was just too darn cold outside. I was worried that the freezing weather might have messed up the lenses, so I decided to reach out to the company for some advice. And get this, not only did they give me some helpful tips, but they also went ahead and sent me a replacement order for FREE to a different address without me even having to ask! The customer service I got was top-notch, really exceptional. I gotta say, I'm super impressed and thankful for their kindness and quick action. It's pretty clear that they genuinely care about their customers and making sure they're happy. Great service, eh?

I bought some contact lenses from this company not too long ago. I had a really bad experience with their rebate offer. I did everything they asked, sent in my rebate form on time, but when I tried to check on the status of my rebate, they said they didn't get it. Dealing with all of this was super frustrating and it felt like I wasted my time and money. It's really disappointing how they didn't communicate well and didn't take responsibility for the mistake.

My interactions with the company have been amazing. The customer service team has been super helpful and understanding with me whenever I've needed to reach out. I had some issues with my order delivery, mostly because of me messing up, but the company really went the extra mile to help me fix it. They kept in touch with me every day for two weeks until the problem was resolved. I'm seriously impressed by how much they care about making their customers happy and how professional they are. Hands down the best customer service I've ever had. I'm excited to keep working with them in the future.

I gotta say, I'm really impressed with the service from this company. Ordering was super easy and smooth – I could easily pick out and buy the contact lenses I needed. The customer service team was really helpful and knew their stuff when I had questions about my order. Plus, the prices were fair and competitive, especially for the convenience of ordering online. And my contacts arrived quickly and on time. All in all, I'm super happy with my experience and will definitely be ordering from them again.

I got my contact lenses in the mail, but they had the wrong prescription or were put in the blister packs wrong. I couldn't get through to customer service no matter how many times I tried, all I got was a robot trying to sell me stuff I didn't need. I ended up having to call my credit card company to dispute the charge.

I ordered some contact lenses from this company recently, and I gotta say, I was pretty bummed out about the currency confusion. I live in Canada and didn't realize the prices were shown in USD, which ended up costing me a lot more than I expected. I think it's super important for businesses to be up front about things like that so customers like me don't get caught off guard.

Tried to order contacts, but was only allowed to get the recommended ones. Ended up canceling my order because of that, had a bad experience. Won't be ordering from them again because I don't agree with their refund policy.

You know what, I gotta say, dealing with this company for my lenses was amazing. I ordered my contact lenses online without any hassle at all, it was so easy. Then, just last week while I was on vacation, I had a problem with one of my lenses. I contacted customer service and I was so impressed by how quickly they responded and how eager they were to assist me. They not only replaced my damaged lens for free, but it showed up the next day. I've never had such great customer service before, I am seriously impressed.

I just bought some contact lenses from this company, and I gotta say, I'm pretty disappointed with their rebate system. The card they gave me doesn't work at most stores, which is really annoying. It feels kind of shady, I'd rather just get a check. This whole thing has not been a great experience for me.

I just wanted to share how great my experience with this company has been. Ordering was super easy and I found exactly what I needed quickly. The customer service team was so helpful and answered all my questions. The prices were fair, especially given the variety of contact lenses offered. My order arrived on time as promised. I'm really happy with my purchase and would definitely recommend this company to anyone looking for contact lenses.