Urbanstems - Reviews and experiences

I was really disappointed with my experience with the company. I ordered a birthday bouquet for my niece, but she ended up getting a sympathy bouquet instead, signed by people she didn't even know. The message I included could have been really awkward if it had been sent to a family that was grieving. When I called customer service, they already knew about the mix-up but didn't bother to contact me first. They offered me a $15 credit for a future order, but I just wanted a refund for the wrong order, which they didn't respond to. And on top of that, when I tried to give them feedback on their support, my ticket got closed without them even listening to me. All in all, it was a pretty underwhelming experience.

I've ordered flowers a bunch of times and every time they showed up looking sad and wilted. It was like they were destined to have a bad journey, always showing up droopy and unhappy. When I tried to get in touch for help, customer service was MIA. No response to my emails, it was like talking to a wall. It was really annoying and I finally decided to just give up on getting any help. I definitely wouldn't suggest this place if you're looking for fresh flowers and good customer service.

I was really bummed out that we missed seeing the flowers because of some mishap. But the folks at the store were super friendly and very understanding when we explained the situation. I'll for sure be ordering from them again next time!

I ordered a gorgeous bouquet of flowers for my daughter's birthday, but when they showed up, the peonies had really weak and broken stems. So, I got in touch with customer service right away. We exchanged some texts, and they gave me the option to get a credit for my next order or have a brand new bouquet sent out. I decided on the new bouquet, and I've gotta say, I'm pretty impressed with how they dealt with everything so quickly and smoothly. I'm super happy with how it all turned out and would totally recommend their services to anyone.

I got a sad looking flower arrangement from this place, so I reached out to customer service. They said they'd send me a new one, but it never showed up. Dealt with the "Happiness Team" from the Philippines and South Africa and they weren't much help. I'd suggest skipping this place and going with FTD instead.