Urbanstems - Reviews and experiences

I ordered two bouquets for Mother's Day, one for my mom and one for my mother-in-law. The first one came on time, but the second one was a disaster. It arrived three days late and both bouquets were brown and looked dead. It really ruined what was supposed to be a special day. When I chatted with customer service, they first offered credit for future flowers, which I didn't want. After I told them how disappointed I was and that I wouldn't order from them again, they finally agreed to give me a refund. It was a frustrating experience and I wouldn't recommend this service to anyone.

I was so bummed out by the birthday flowers I got. When they showed up, they were all brown and droopy, totally ruining the whole surprise I had set up for my special someone's big day. The flowers were just not up to snuff, and it was pretty humiliating to hand over such a sad-looking bunch. I was hoping for some fresh, colourful flowers to add some cheer to the celebration, but instead, I got a sorry excuse for an arrangement. The whole thing was a real bummer, and I won't be dealing with them again.

Today was Valentine's Day, and I was really looking forward to getting a beautiful bouquet from my daughter. But when it arrived, it was a real letdown. The vase was broken, and as I carefully tried to take the flowers out of the box, I ended up cutting my hand on the glass. To top it off, a lot of the flowers were damaged, bent, and even broken off the stems. It was so sad to see the sorry state of the "Margot" bouquet that my daughter had spent a lot of money on. It was far from the lovely moment we were hoping for. I think a refund is definitely in order here.

I was so upset with the bouquet I got from that company. The flowers didn't look anything like the nice picture on their website. They were all sad-looking, messed up, and looked more like something you'd find in a grocery store than a fancy floral arrangement. I wish I hadn't wasted my money on it. I'd recommend going to local florists instead.

I've been getting flower bouquets every two weeks for almost two years now and I have to say, there have been some really beautiful ones. But honestly, the quality and size can be a bit of a gamble. Like last month, those big roses were absolutely gorgeous, but then this time around, I got these tiny, droopy flowers with all this random green stuff mixed in, and it was way smaller. For someone like me who's been a loyal customer for so long, consistency is key when it comes to the flowers I'm getting.

I've been a customer of this company for a while now, and I gotta say, the products and customer service just ain't what they used to be. At first, I was pretty happy with the subscription service, but lately, the flower arrangements have been real disappointing. And then, to top it off, my last delivery had the exact same pink peonies as the month before! When I contacted customer service about it, they didn't seem too bothered and didn't want to fix the issue. So, I've decided to stop using this company and I'd recommend others to do the same.

I visited the website and the customer service was good, but the flowers were just awful. Even though they were wrapped in layers of packaging, they arrived with wilted flowers, broken stems, and crushed petals. And the replacement bouquet was no better, all wilted and squished. They tried to make it right by offering a credit, but I don't think I'll be coming back after this.

I got a bouquet as a gift, but when it showed up, it was a disaster. The flowers were squished against the box lid and couldn't handle the chilly weather. I tried to save them by soaking them in warm water, but most were already dead or wilting. And on top of that, the green filler tops fell off as soon as I touched them. It was so disappointing to receive a supposedly thoughtful gift in such bad shape. I have pics to back me up!

I'm so upset because my mom got me flowers for Mother's Day, but it was a complete disaster. They were supposed to come on time, but they didn't. And when they finally arrived, they were totally dead. It's such a bummer!