Urbanstems - Reviews and experiences

I recently bought a big bouquet of flowers for my sister's 40th birthday, but unfortunately, there were some major issues with the delivery. When I realized my sister never got the flowers, I reached out to customer service and found out there was a delay of more than 3 days. I was disappointed because they didn't offer to cancel the order or give me a refund. The lack of clear communication from the company was annoying and made me feel like they didn't care about me as a customer. And to top it off, when the flowers finally arrived, they were smaller than I expected and cost more than they should have. Overall, it was a letdown and I wouldn't recommend this service to anyone.

So, I ordered some birthday flowers for a friend recently and man, it was such a letdown. The flowers I picked out weren't even available on the day of delivery, so the company just decided to swap them out for some random bouquet without giving me a heads up. On top of that, the flowers ended up getting there late, after my friend had already bounced town. Dealing with customer service was a pain too, having to keep explaining why I deserved a refund. All they could offer me was a credit, which just didn't cut it considering the whole situation. Should've checked out the reviews beforehand, because the whole experience was just meh.