Urbanstems - Reviews and experiences

I recently bought some gifts for Mother's Day and had a really bad experience with the delivery service. They ended up cancelling my order without letting me know, so I had no idea anything was wrong. The payments were still pending and there were no issues with my method of payment, which just made things even more frustrating. As Mother's Day got closer, I found out that neither my mom nor mother-in-law had gotten their gifts. Urbanstems really dropped the ball on not just one, but two orders, and I was really disappointed. The lack of communication and failure to deliver the items I bought reflected poorly on their service.

I am so incredibly disappointed with the service I received from Urban Stems. I ordered flowers for a friend's mother's memorial service, and Urban Stems really messed up. They used FedEx for delivery, but there are no local florists in the areas they say they serve on their website. FedEx didn't even try to deliver the flowers properly and quickly gave up. I wanted the flowers delivered to the church where the service was happening, but Urban Stems called me late in the day to say the church was closed and they couldn't make the delivery. I checked with the church myself, and it was open with the main entrance accessible. Turns out FedEx tried to deliver to their Mothers' Day Out program entrance instead. Even after I requested it, Urban Stems didn't try to redeliver and blamed FedEx for not caring about getting the flowers there on time for a memorial service. They finally offered to "remake" the arrangement and deliver it to my friend's house, but it's been six days since the original delivery date and the flowers still aren't there. I was so frustrated that I contacted a local florist and they delivered an arrangement within hours. The lack of care and understanding from Urban Stems throughout this whole ordeal is just not okay. I won't use their services again and will make sure to only go with truly local florists from now on.

I ordered some flowers for a special occasion like four days before the big day, but they didn't end up coming at all. When I got in touch with customer service, they said they'd send me another bouquet to make up for it, but that one didn't show up either. It's kind of a downer that they won't give me a refund for this mix-up.