Like all the other reviews here, I signed up for the free trial, cancelled before trial ended, with an email confirmation and then 2 months later saw a charge on my card. And then another the next month. I spoke with them and explained the timeline and forwarded them the confirmation of cancellation. They then told me that I reactivated my account(not true) which I went through all my comp history and emails to make sure I hadn't done so accidentally, and confirmed I hadn't been on their site since I cancelled. They then tried to offer me one month refund and a lifetime membership. I was hung up on, on multiple calls and can't call them back, because they call from "dumby" numbers. I had to initiate a visa charge back. They have recently tried charging my card again, so I now have to get a new card as that is the only way the bank can guarantee they won't be able to charge me again.