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    Shaw Academy
    Reviews, complaints and customer experiences (568)

    2.2
    18% Would buy here again!
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!"

    Trial Membership

    Refuse to cancel the membership and don't issue refund.
    PLEASE AVOID AT ALL COST. TERRIBLE SERVICE AND CURRICULUM. WON'T ISSUE REFUND EVEN IF YOU WISH TO CANCEL OR LET THE TRIAL EXTENDED BY ACCIDENT.
    I signed up for a trial and after one login, I didn't even bother to comeback because I find the cirriculum isn't helpful at all. It required you to sign up for a trial with a payment and didn't notify about the membership activation. I emailed their support and asked for a cancelation and refund because
    1. I barely or never use the platform
    2. It is not helpful for my personal need
    3. I completely forgot about the membership until I saw the charge of 60USD on my bank statement.
    I've worked with other vendors about this issue in the past and have had no problem but Shaw Academy is a different story. They aren't in for education at all, they are in for your money. The cirriculum is not as good as any other free online course out there. They used examples of tv provider, mobile phone carrier, GYM membership (it basically tells me how low they are when you have to compare yourself with sketchy GYM membership....). After my explanation, a person named ROY decided to "offer solutions that greatly outweigh the cost of the refund requests: With the additional 06-months access". How does it outweight the cost if one never uses the platform? During the pandemic, I hope they show a sympathy as people are looking to learn new skills, but the company is the opposite. It offers no help, and take as much money as possible to what they call "students".

    By: Quan Vo04-03-2021
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    Academy free trial... AVOID AT ALL COSTS

    One of the worst companies I've ever dealt with.

    Signed up for a free trial, and before the end of the trial requested multiple times to cancel my subscription so it would not renew. Still ended up being charged a renewal after the first month. Also, the fact you have to ring during limited office hours to cancel, even though all it does is connect you to an automated response is appalling.

    Almost impossible to get hold of due to limited customer service channels (no direct contact through phone or live chat) you're only able to request them to call you.

    Once speaking to a member of their 'retention team' they refused to refund their mistake. After telling them that numerous people have had the same issue with them, they belittled their user base saying that it was people making mistakes, insulting their former members. I was told I was 'angry' despite remaining calm, again basically being insulted by the operative.

    They have zero care for their customer base and just see each person as dollar signs. They make it difficult to contact them, and then when you do, the operative on the other line has zero genuine care for their issue.

    Note they have been found to manipulate review scores in the past as more evidence of their shady behaviour.

    By: Josh Wright03-03-2021
    DAN03-03-2021

    WOW!! I had the exact same thing happen to me. Just typed in 'Shaw Academy scam' to see if anybody else had the same problem I had. They took £45 from my bank with no receipt, and now that I am trying to dispute it they are refusing to call me.

    Cathy03-03-2021

    Just shocked at how many people actually are just willing to give people you don't know your credit card information online ..do you people not read the news or watch the news???? online you just put your credit card number in.. I was also sent the same message but before I even give God my credit card number information I'm going to read the reviews and review all the BBC an accredited appropriate sites before I hand anybody over my information ..I guess everybody has to live and learn..

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    Free trial

    GIVE ME MY MONEY
    GIVE ME MY MONEY
    I will not stop writing reviews until I am refunded too. They didn’t disclose anything in the first call and wanted my card details trapping me saying that first month is free and never disclosed that materials will be charged. Then someone informed me in the 2nd call and I said I am not interested but I already gave me details in the first call and I am caught. I am crying as this is my hard earned money as I am a student. I have emailed them relentlessly and they are repeatedly saying they won’t refund my money. They are con artists!!! DO NOT SIGN UP. THEY WILL STEAL YOUR MONEY! There are no ways to contact them and no phone number. I didn’t avail their any service and they have trapped me saying first month is free and they don’t give you any time to think when they call you and ask for credit card details. I DEMAND MY REFUND AND AN ANSWER!!!

    By: Farzana Mannan03-03-2021
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    Shaw Academy

    I got charged without my authorization. I did not subscribe to any premium plan or membership plan. I only subscribe for the 4-week free trial that they offered and paid only for the e-certificate because they already asking me to pre-order it but I didn't subscribe further with anything that they are offering but still, I got charged automatically on my card without my permission or authorization.

    I haven't even started the free trial course but they already charged me a bunch of money especially without my authorization.

    By: EJ02-03-2021
    Farzana Mannan03-03-2021

    GIVE ME MY MONEY GIVE ME MY MONEY I will not stop writing reviews until I am refunded too. They didn’t disclose anything in the first call and wanted my card details trapping me saying that first month is free and never disclosed that materials will be charged. Then someone informed me in the 2nd call and I said I am not interested but I already gave me details in the first call and I am caught. I am crying as this is my hard earned money as I am a student. I have emailed them relentlessly and they are repeatedly saying they won’t refund my money. They are con artists!!! DO NOT SIGN UP. THEY WILL STEAL YOUR MONEY! There are no ways to contact them and no phone number. I didn’t avail their any service and they have trapped me saying first month is free and they don’t give you any time to think when they call you and ask for credit card details. I DEMAND MY REFUND AND AN ANSWER!!!

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    UNAUTHORISED CHARGE OF £69 FOR LIFETIME

    On the 24th February 2021 I received an email from Shawn academy that said:

    "SAVE MONEY WITH UNLIMITED!
    Did you know that with Unlimited Access you're actually saving money? You get 100% Cashback, learn a new skill or trade and boost your career!"

    I then clicked a button that said GET UNLIMITED, as I was curious I opened the email and I immediately got charged £69!! I only found out because my credit card sent me a text message about the charges.
    Shawn Academy charged me £69 the moment I have clicked on an offer email. No CVV requests, no questions or preview confirmation of the membership or card details required, before getting charged. I was not aware that by opening the email I would have got charged £69. NO information on the email states that I will get charged automatically just by opening the email.
    I emailed Shawn academy straight away, which they got back to me on 27th February, saying that someone will give me a call back. The same evening a represenatice of Shaw Academy called me saying they have now deleted my card details, which I entered when I registered for a free trial back in November 2020. I used their website for few day but then realised I didn't like it so I never logged back in since the 24th February. The person on the phone said that I registered the card details in November so they don't have to ask permission to charge me. According to them, the moment I clicked on the email I was accepting the charges, and carried on explaining terms and conditions of the offer, and lying about the facts that the info where on the email, but they were not. He said the 100% cashback is actually an offer of over 90%off the value, it's a great deal and that Refund is not an option. There was no way for him to give option of refund of any kind, even if I sent a complaint. He suggested and kept interrupting me, saying that he was trying to get things clear quickly, that there was no way whatsoever that the company would ever give a refund back and that I should start using the Lifetime membership or give it to family or friends if I don't want to use it.
    This company is a SCAM! Their messages are fake and misleaning. They stole my money withouth asking for permission! GO TO OTHER ONLINE SCHOOLS OR COMPANIES BUT DO NOT REGISTER WITH SHAW ACADEMY AS THEY WILL TAKE YOUR MONEY WITHOUT ASKING FOR PERMISSION!!
    After giving a 1 star review of Trustpilot yesterday, I received a call back by the same rude person, which was trying to ask me whst was the problem..again ,like we didn't discuss it, and reminded me that REFUND IS NOT AN OPTION WITH SHAW ACADEMY!

    By: Magda01-03-2021
    Emily Soden10-03-2021

    Hi all, I have had a response email from Trading Standards in the UK. The City of London Trading Standards held virtual meetings with the company on 6 November 2020 and 12 February 2021. The company have stated to us that they have a categorical “no quibble refund guarantee” for any customer who believes the service level did not meet their expectations or who, due to their personal circumstance, believe a refund should be made. In order to try and resolve your issue you should therefore send an email to john.white@shawacademy.com and we have been assured that the matter will be resolved.

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    Membership

    DO NOT GO ANYWHERE NEAR THIS COMPANY. ITS A SCAM.

    I have learned to google everyone before dealing with them after my dealings with this company.

    By: Michael Phang28-02-2021
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    Trial

    This is a absolute scam of a company. They offer free 4 weeks trial which really does nothing other than continuously pop up misleading windows that make you accidentally click on things like - "Get content" with the cost of the same in small print. There is no checkout process or a second confirmation of purchase and you are immediately charged. Trying to contact them immediately and explain just results in a standard message - "This cannot be refunded"

    By: Reena28-02-2021
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    Don't trust Shaw Academy

    I was lucky enough to see a major fault when signing up for a free trial that included giving my credit card details.
    I never signed up but they had my name, email address and phone number as it is the first thing they ask you to provide before being directed to the next lot of questions and you are asked to submit your banking details etc.
    For over 3 months they have harassed me by ringing day and night plus relentless emails.
    I told them I was going to report them to the police but they know it wouldn't matter as they are in the UK.
    If you haven't already had the misfortune of getting involved with them, find a legitimate place to learn online.

    By: Anne28-02-2021
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    Free trial

    Absolute SCAMMERS! Avoid like the plague or regret it later!!

    I took up the ‘free trial’ at the start of 2020 and cancelled the automatic renewal before it was over so as not to be charged for a second month/membership as their materials really weren’t for me. The free module I did (for a digital marketing course) was OK, but was pre-recorded so you couldn’t ask questions or ask for anything to be repeated or even pause the video to take notes.

    So, I cancelled and thought that would be that, as it was a free one month trial and I cancelled before that timeframe was up.

    However - it was after cancelling that the craziness began - with the company repeatedly trying to charge my bank card for money. I tried emailing them several times asking why they were taking money and got no response, so in the end got my bank to block the merchant. However as I use Monzo, I still get notifications every time Shaw Academy attempt to take money - which has been happening on a daily basis now for over a year, with the amounts varying from time to time, ranging from £15-£25.

    I have sent several angry emails to them with no response. Eventually, I sent one threatening legal action, which finally prompted a reply. They tried to claim that there was an outstanding charge on my account (for what?!) but that they ‘would now remove it’ and they wouldn’t try to charge me anymore. However, that same day (and every day since) they’ve continued to try to take more money from my account! And have stopped replying to emails again.

    It’s an absolute scam - DO NOT USE THEM!! If I hadn’t been able to block them they would have already pilfered loads of money from me, as they have done from several other people reporting on here. They are scum!

    By: Emma27-02-2021
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    Scam Academy "Free Trial" - WONDERING IF YOU SHOULD USE THEM? JUST TYPE IN SHAW ACADEMY SCAM (OR FRAUD) ONLINE AND YOU HAVE YOUR ANSWER!!

    I emailed these people almost 10 times since the 27th of Jan (3+ weeks before the end of my 'FREE' trial), explaining to them that I lost my phone line due to moving countries and COVID, so I couldn't call to confirm my free trial cancellation and would like to avoid being debited when the free trial ended. I received feedback from Aiden, a customer service representative, who said my request had been forwarded to the cancellation team and not to worry.
    Fast forward to 1 week+, they remove CAD 69.99 from my account and THEN CANCEL THE ACCOUNT!! Suspicious enough, right?!! Oh no, no, no, not low enough for good old Scam Academy. They then have JONAH email me and tell me that my cancellation was after the money was debited, so no refund available!! Oh, how funny!! I will get my money back if its the last thing I do, so Scam Academy, watch out!!

    PLEASE, I CANNOT BEG YOU ENOUGH, DO NOT USE SHAW ACADEMY!!! GO TO COURSERA, GO TO UDEMY, GO ANYWHERE JUST DON/T GO TO THIS WRETCH OF A WEBSITE!!

    By: Tosin Ojulari27-02-2021
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    Shaw Academy

    The biggest mistake. I wish I could give 0 stars. DO NOT sign up, no matter how great it seems. Just don't.
    I signed up for a free trial and they charged me for a 'toolkit' which I did NOT buy. The classes weren't even available. Fought with them for 2 months and they finally issued a refund (however the refund is still not showing in my account). Had to call my credit card to block them and did the same with paypal. Now in the process of cancelling my subscription. I am praying that it will end. HORRIBLE! HORRIBLE! I can't believe I signed up thinking I could trust a random 'school'.

    By: Sherry27-02-2021
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    None: Just the free trial.

    Quick note: Shaw Academy has many review pages: BritishReviews has 8/10 stars, TrustPilot has 3.5/5 stars, AllReviews has 2.2/10 stars. Do the math.

    tldr: Please, stay away from this company. Do what you must to avoid giving them your credit card information. If you did and they still haven't debited from you, cancel the card or they will debit you soon out of nowhere.
    --
    I'm afraid the only positive thing I could say about the company is that the lessons were okay. But the negative outweighs so much my opinion on this dishonest company.

    I signed up for a free trial. Like so many other companies, you have to input payment information to pay by the end of the free trial (which is four weeks). The first and second day I was okay taking the classes like a good student, but by the end of the second day, I noticed I was debited three times from my account the amounts of 39.99 and 44.99 twice (in dollars). I added two and two and realized I had clicked on two popups that appeared suddenly on their website. I was half-sure I clicked an x on them instead of the one-click purchases, so I thought wrong of myself but I kept going. The debit hurt, don't get me wrong, but I thought it was my mistake. The third day while in class I see a debit for 199.99, and I immediately closed the window, cancelled my subscription, wrote to customer service for a refund and called my bank to cancel my card and made a claim while I waited for Shaw Academy to respond., which happened the next day (which is today) and I cannot begin to describe how my blood boil during that phone call. I'm usually civil, I don't use profanity, and I've never, absolutely never tried to be disrespectful to anyone even on the phone. But when the representative outright said "refund is not an option", I was just about to eat my lunch and the sight of food repulsed me instantly. I was in a 25 minute call with this man who claimed he's the manager, that I cannot escalate the case to anyone else, that condescendingly, insultingly and dishonestly said I approved all those payments, which I did not, and refused to give me a refund for $+300.00 which pains me largely, yet he offered the lifetime access to the premium subscription. Their con goes in trapping people in the free trial which no one suspects a thing, get as much money from you while you don't realize they're debiting from your account, and when you realize this and escalate the situation, they give you a lifetime access you don't want because you just want your money back and because you don't want anything to do with these scammers.

    I filed a claim with my bank hoping they let me in on something from here to 6 months, that Shaw Academy goes bankrupt or that it's identified as a fraud company. And beware, if they do, they might open up again with a different name, so I suggest from now on everyone reads reviews BEFORE giving them your personal information.

    Another detail: ShawAcademy invites specific people to do reviews on TrustPilot and they claim they have good reviews, which in reality they have 3.5 stars, and TrustPilot added a claim to their own site that ShawAcademy is being investigated for their fishy reviews. One review that had 5 stars seemed extremely disturbing as it chastised people for not knowing what one-click purchases were, while in reality I know now lots of people click the x sign on the pop-ups that appears in the website, like me, and still get debited unwillingly.

    I'm afraid that after all this I've read so many reviews in 2 days that I wish I had seen before thinking I could trust Shaw Academy, and they all concur with everything I just said. I learned my lesson and will always look for reviews before attending another scam like Scam Academy.

    By: Patricia27-02-2021
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    Free Trial

    I signed up for a free trial of Real Estate Property Investing. I get a call the next day from a rep trying to push the toolkit on me. I repeatly declined. Our phone call got disconnected and he never called me back. I checked my bank account and I was charge $54.99 WITHOUT any authorization. They STOLE my money. I cancelled my free trial right away after speaking with the rep. He made it seem like a scam and it was a scam. I started a ticket to start my refund. They have already said no. I will continue to express my concerns until I receive my hard earned money back.

    By: Noshin 26-02-2021
    Michaela 26-02-2021

    They did the same to me TWICE. I am so angry. Finances are hard during this pandemic and there was never any formal communication about the payments. I am looking to take legal action. Fed up.

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    Course

    Dont ever try the free trial they are cheater they say free trial and then ask cart details and they charge me 2 times i email them and they said dont worry i wont be charged again but they charged me the next month.they are fraud dont put your details .

    By: Suhayna26-02-2021
    Becks26-02-2021

    Bumped into this company while I was browsing for baking lessons. Started to register myself as they had an interesting free trial deal but didn't go through until the end as I had to enter my bank details. After this day, I've been receiving at least 10 calls a day from different UK numbers and many many emails. Once I finally picked up the phone to understand what they wanted from me after a few days, I had a very loud and very rude agent on the phone telling me he was wasting his time with me if I wasn't paying the subscription right now with him and hung up. DON'T WASTE YOUR TIME AND MONEY THERE.

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    Free Trial and Accidental Toolkit Purchase

    LOW LIFE SCAMMERS

    They deserve 0 stars if I could give and after death damnation for such shameless scam that they created.

    By: Charlie Balakubak25-02-2021
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    Free trial

    £44.99 was taken from my account for a "toolkit" that I DID NOT PURCHASE!

    I called to request a refund and was very politely promised I'd hear back from the billing team the same day and the refund would be processed in 24-48 hours.

    5 days later I still hadn't heard anything and was still chasing.

    Any attempts to call and speaknto someone after cancelling are futile, a robot will recognise the number, say sorry your account has been cancelled, and cut off the line immediately!

    Any emails send via the contact us form will be responded to saying someone will be in touch within 48 hours, and that is the last you will hear.

    Thankfully my bank have raised a dispute and have BLOCKED all future attempts at taking money from my accounts.

    The person I spoke to at the bank asked me if it was Shaw Academy I was talking about before I even had a chnace to me tion the name, and said they get A LOT of calls about this.

    I would not reccomend this company to my worst enemy, in fact, I will be ensuring I actively DETER people from using this service, as well as making a complaint to the financial ombudsman and trading standards.

    By: Sarah Gilbert25-02-2021
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    Graphic Design

    I got interested in free trial but I didn't finish the registration the moment I saw that they needed my credit card detailsand that they would take my money later. It is already a week that they keep spamming me with e-mails every day and trying to call me even if I already answered to one of these e-mails that I don't want to finish registration. After reading these reviews and being spammed like this I am glad I didn't go further. AVOID.

    By: LJ24-02-2021
    Chrysa 02-03-2021

    Scam!!!! Was charged after I cancelled my free trial.

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    NA

    Hello,

    DO NOT BELIEVE THIS SCHOOL THEY WILL SCAM YOU!!!
    THEY WILL TAKE YOUR MONEY EVEN IF YOU WANT JUST TRIAL.

    SCAM SCAM SCAM SCAM SCAM

    By: Adisada Hodzic24-02-2021
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    Course

    DO NOT SIGN UP!!!!!!!!!!!! I signed up for the free trial and, despite cancelling 2 weeks in, they took $69.99 CAD from my account last week. They refuse to refund my money, saying I didn't cancel in time. They refuse to cancel memberships through email, nor will the person who calls to check on how your doing (2 of them from 2 different countries in my case). I'm in the process of arguing with them, but if I can't get anywhere by Friday, I'm filing a police report through my bank. This scam has to end!

    By: Kelly Jobe24-02-2021
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    Course

    AVOID AVOID AVOID they rip you off refuse refunds one click buying so you end up buying something you had no intention as you never have to confirm they are shocking and as I was complaining about not getting a refund for a 4 week free course they offered me the same thing I had apparently purchased after I had already cancelled the course so I say again AVOID AVOID AVOID as they take money whenever they feel like it

    By: Terrianne Cadden 24-02-2021
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