They are running a credit card auto-billing scam based on a e-contract that makes it impossible to cancel your membership through normal means of calling or simply cancelling your "student" account info. My last resort was to cancel my credit card. When an online business puts up so many obstacles to controlling your membership cancellation and does not provide easy or honest phone access to customer service, that is a red flag that they are are con.
I am a Canadian "customer" who signed up online in early March 2021 when I saw their "free 4 week trial". I immediately had regrets and called the same day with a number I found thru a google search, to cancel my membership and get my credit card details removed. A guy with an Indian accent served me. I even said that are you sure that my credit card won't be billed? He assured me that my cc info and account info would be deleted from their Shaw Academy system and that I would not be charged anything. LIES!!!
I recently received my cc statement and it shows two charges from Shaw Academy for CAD$69.99 each: "Mar 07 CKO*SHAW ACADEMY 531-6854354 NH" and on Apr 04 "CKO*SHAW ACADEMY 531-68543564 NH". So I went to their website and found that I could still log into my Shaw Academy account even though I had deleted it myself back in early March. I saw that although my cc info and personal details were blank, that my account read "ACTIVE" and "PREMIUM MEMBERSHIP".
I followed the steps to cancel my membership as I could not delete my profile info. Clicking through as per Shaw Academy's website's instructions I got to this page that read: "Confirm your cancellation...our business hours are...+1 844 987 3907 Canada..."
Well, I called that number and there are only two prompts, there is no real person to speak with. Each prompt gives an outgoing message instructing the caller to cancel their membership by logging into their Shaw Academy account and deleting the info. WHAT!!! My Shaw Academy account DID NOT LET ME DELETE MY ACCOUNT INFO AND GAVE ME THIS NUMBER TO CALL.
It's a cunning circle that Shaw Academy has devised to entrap you into not having control to cancel their access to your credit card...hence they will auto-debit you until you find a way to stop them!
That is bad faith business practice.
My advice, Shaw Academy is a con business as far as their lure of "free 4 week trial" is...they just want to get you to consent to giving them your credit card information, and then they make you go in circles to cancel it, not before auto-debiting you at least a couple of time.
SHAW ACADEMY SHOULD BE SHUT DOWN.