This company is a total sham. I did a free trial and this was the worst thing that I had ever done. On familiarisation of the account and dashboard, there was a topic to cover and it had a one time click on this to get the content, this in which I did only to be charged twice at £49.95 within five mins of each other.
I complained about this as it was then to incur bank charges as I could not spare money coming out of the account and was told it was none refundable. They then offered a six month plan with all courses and certifications included. This is not what I wanted and the course content was poor to say the least and very generic. I knew already in what the course was saying.
I was even offered course work to be done for me so I still get a qualification that means nothing. Total sham.
During lockdown I had multiple calls from Shaw, trying to up sell. I stated there service was shocking, not interested in the courses, etc. I was offered more things. This is not what I wanted. I wanted a full refund. I was then getting multiple phone calls a day where I then had to block as I said I was not interested in anything else with the company and wanted everything cancelling.
Today, I have had further money taken out my account and I have costs coming out my account tomorrow which now will not be covered. I logged in to the account, guess what, my account is still showing as active despite stating I was not continuing.
Another complaint gone in again, another request for a refund and have now given seven days to refund the money.
Stay well clear, the courses hold no recognisable weight in the industry or learning. It has misleading pricing and charges payments to your account that has no fees associated with. The customer service is appalling and are more interested in up selling and getting more money from people than actually dealing with issues.
They are fraudulently taking peoples money and do not accept that they are. Full 100% scam, through and through.
Please do not even consider getting involved in this company. I have had disagreements with them for over six months now and this is not good enough.