Rosetta Stone reviews

This language learning program is well-structured and perfect for those truly dedicated to mastering a new language. However, there are a couple of things that could make it even better. It would be really helpful to have all translations for pictures, to avoid any confusion when learning new concepts or idioms. Also, giving a bit more space between characters in the beginning lessons could make it easier to recognize patterns and reduce any feelings of overwhelm. Overall, the program is great for serious learners, but might be a bit overwhelming for casual tourists just looking to grasp the basics of a language.

I just started using this app, and it's alright, I suppose. I was kind of hoping I could use it while I'm driving like some of those other apps, but that's a no-go. And sometimes it doesn't even pick up my voice, even when I'm right by the mic!

Improving in this language learning program would be a lot easier if we had more choices when it comes to picking exercises and levels. I mean, repetition is great for learning, but always being stuck doing the same basic exercises can get pretty annoying, eh? It would be awesome to have more say in what exercises we do based on how hard they are or what type they are. That way, we could tailor our learning experience to suit our own needs and make progress more efficiently, you know?

Please take heed! Do not spend any money with Rosetta Stone!

If it was possible to give negative stars, I would!

They are quick to take your money, but if you have any problems, they will just fob you off!

They bought a company named Livemocha, and now refuse to honor their commitments. Livemocha's product activation webpage now points to Rosetta Stone. I bought a Livemocha lifetime Spanish course. When I go to activate my course, it points to the Rosetta Stone website. There is no way to activate the course I have paid for. When I contacted their support department, I was told by Sarah that they no longer support this product and I needed to purchase a new one from Rosetta Stone.

I explained that I had already paid for this lifetime product and should not have to pay again. I was told the same thing, they do not support it. I was told I could have a 3 month free trial which is available to anyone.

I explained I was not happy with this response, and wished to log an official complaint. I was told I would have to write a letter to their legal department! I wrote back asking for their email address, and got sent the same email again from Sarah as if I was some uneducated fool, saying I had to write a letter and send it via post to:

Rosetta Stone
Attn: Customer Complaints
Case Number: 08497339
135 West Market Street
Harrisonburg, VA 22801

I explained that they must be on email, otherwise how else do they communicate with the rest of the company. Below is the response:

Dear Learner,
Thank you for contacting Rosetta Stone. We do not have an email for Formal Complaints. Yes, they are just contacted via letters. This is the only channel to communicate them
Thanks
Sarah

Rosetta Stone are very happy to take your money online, boast they are an online language site, yet when you have a problem, all of a sudden they live in the dark ages and need to be written to via a letter because they do not have email.

These people are nothing but charlatans with no ethics or morality. They will happily take your money online within seconds, then leave you high and dry if you have a problem.

There are plenty of other more ethical language learning sites to choose from. Do yourselves a favor, and steer clear of these thieves.