Rosetta Stone

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Rosetta Stone

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Please take heed! Do not spend any money with Rosetta Stone! If it was possible to give negative stars, I would! They are quick to take your money, but if you have any problems, they will jus...Read on

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    Lifetime Spanish

    Please take heed! Do not spend any money with Rosetta Stone!

    If it was possible to give negative stars, I would!

    They are quick to take your money, but if you have any problems, they will just fob you off!

    They bought a company named Livemocha, and now refuse to honor their commitments. Livemocha's product activation webpage now points to Rosetta Stone. I bought a Livemocha lifetime Spanish course. When I go to activate my course, it points to the Rosetta Stone website. There is no way to activate the course I have paid for. When I contacted their support department, I was told by Sarah that they no longer support this product and I needed to purchase a new one from Rosetta Stone.

    I explained that I had already paid for this lifetime product and should not have to pay again. I was told the same thing, they do not support it. I was told I could have a 3 month free trial which is available to anyone.

    I explained I was not happy with this response, and wished to log an official complaint. I was told I would have to write a letter to their legal department! I wrote back asking for their email address, and got sent the same email again from Sarah as if I was some uneducated fool, saying I had to write a letter and send it via post to:

    Rosetta Stone
    Attn: Customer Complaints
    Case Number: 08497339
    135 West Market Street
    Harrisonburg, VA 22801

    I explained that they must be on email, otherwise how else do they communicate with the rest of the company. Below is the response:

    Dear Learner,
    Thank you for contacting Rosetta Stone. We do not have an email for Formal Complaints. Yes, they are just contacted via letters. This is the only channel to communicate them
    Thanks
    Sarah

    Rosetta Stone are very happy to take your money online, boast they are an online language site, yet when you have a problem, all of a sudden they live in the dark ages and need to be written to via a letter because they do not have email.

    These people are nothing but charlatans with no ethics or morality. They will happily take your money online within seconds, then leave you high and dry if you have a problem.

    There are plenty of other more ethical language learning sites to choose from. Do yourselves a favor, and steer clear of these thieves.


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Rosetta Stone

Are you interested in learning a language? The Rosetta Stone software gives you the chance to learn languages without even leaving your home. Read on to learn more about this company and find out what languages they offer. In order to be sure that their teaching systems are actually effective, take a look at some customer reviews and see what their consumers think of their software!

About Rosetta Stone
Released in 1992, Rosetta Stone is an online, computer assisted language learning software. Through their 25 years of experience Rosetta Stone have worked with more than 12,000 corporations, more than 9,000 non profit organisations, more than 22,000 education institutions and millions of individual learners throughout the world. 


Customer Service: What is this company's main purpose and how can you use their services?
The Rosetta Stone products are divided into those for to Individuals, Educators and Enterprises.

For Individuals there are products both for Beginners and Intermediate / Advanced learners. Throughout the Beginners course there are four stages to your learning, Sights & Sounds, Words, Sentences and Conversations. Once you have gained some knowledge and want to test it out, you will have access to the Rosetta Studio to practise with live coaches and gain some experieience in real conversations. There is also the chance to have some fun whilst simultaneously learning with the Rosetta World online community of games. In the Intermediate and Advance course you will have a chance to assimilate what you have already learnt in Phase 1, put the rules into practise in Phase 2 and then master the language in Phase 3. In order to get some insight into the way that their products work you are able to try a free demo to get a taste of what they're like.

Within the Educators section, there are School products and Higher Education Products and for the Enterprise options there are Business Products and Public Sector Products. 

The available languages are Arabic, Chinese (Mandarin), Dutch, English (American or Canadian), Filipino (Tagalog), French, German, Greek, Hebrew, Hindi, Irish, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese (Brazil), Russian, Spanish (Latin America or Spain), Swedish, Turkish and Vietnamese. 

Customer Review: Let us know exactly what you think of their business, complaints, advice and praise!
Have you ever taken any of the Rosetta Stone courses? If so, please take a moment to share your feedback on this learning experience in a customer review. This can be extremely helpful for others that are looking to learn a language, but unsure if they can trust this system and if it will actually work for them. So share your thoughts to keep other keen learners informed!

What do consumers of Rosetta Stone have to say about their company? Read and write customer reviews about course range and quality & customer service!