Spotlight: What are our customers saying?
Please take heed! Do not spend any money with Rosetta Stone! If it was possible to give negative stars, I would! They are quick to take your money, but if you have any problems, they will jus...Read on
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Please take heed! Do not spend any money with Rosetta Stone!
If it was possible to give negative stars, I would!
They are quick to take your money, but if you have any problems, they will just fob you off!
They bought a company named Livemocha, and now refuse to honor their commitments. Livemocha's product activation webpage now points to Rosetta Stone. I bought a Livemocha lifetime Spanish course. When I go to activate my course, it points to the Rosetta Stone website. There is no way to activate the course I have paid for. When I contacted their support department, I was told by Sarah that they no longer support this product and I needed to purchase a new one from Rosetta Stone.
I explained that I had already paid for this lifetime product and should not have to pay again. I was told the same thing, they do not support it. I was told I could have a 3 month free trial which is available to anyone.
I explained I was not happy with this response, and wished to log an official complaint. I was told I would have to write a letter to their legal department! I wrote back asking for their email address, and got sent the same email again from Sarah as if I was some uneducated fool, saying I had to write a letter and send it via post to:
Attn: Customer Complaints
Case Number: 08497339
135 West Market Street
Harrisonburg, VA 22801
I explained that they must be on email, otherwise how else do they communicate with the rest of the company. Below is the response:
Thank you for contacting Rosetta Stone. We do not have an email for Formal Complaints. Yes, they are just contacted via letters. This is the only channel to communicate them
Rosetta Stone are very happy to take your money online, boast they are an online language site, yet when you have a problem, all of a sudden they live in the dark ages and need to be written to via a letter because they do not have email.
These people are nothing but charlatans with no ethics or morality. They will happily take your money online within seconds, then leave you high and dry if you have a problem.
There are plenty of other more ethical language learning sites to choose from. Do yourselves a favor, and steer clear of these thieves.