Preply

Preply - Reviews and experiences

Average rating
9.0 /10
Based on 41 reviews
Oct 2023-Nov 2025
Star distribution
59x
427x
35x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (41)

Tutor was great, policy wasn't

Complaints

the tutor was excellent, but the app's refund policy left me stuck and honestly a bit annoyed. I booked eight sessions up front after the app recommended him and a friend had tipped me off — felt like a smart move. After five lessons he suddenly couldn't continue for personal reasons. I asked for a refund on the three unused lessons and was denied because their rules say once you've used some lessons there's no refund. I get that companies need rules, but it felt unfair since it wasn't my fault. I reached out to support, we went back and forth, they stuck to the terms. I'd still use the platform for learning, tutors are good, but don't buy big packs unless you can take the risk. Would have preferred a partial refund or credit at least.

I love being a tutor online

Complaints

Being a online tutor is just awesome, eh! I've been doing it for a few months now and it's been super smooth sailing. I really appreciate how they handle any complaints right away and the calendar feature makes everything so easy-peasy!

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About Preply

Preply is an online learning platform founded in 2012, which specializes in language learning by connecting students with tutors from around the world. Users can choose from an extensive list of languages and subjects, booking one-on-one lessons at times that suit their schedules. The company, initially started in Ukraine, has grown significantly over the years, leveraging technology to foster a personalized learning experience through an interactive and user-friendly interface. Preply uses a model that allows students to select tutors based on their profiles, reviews, and video introductions, thereby empowering learners to find the perfect match for their educational needs. Through its platform, Preply aims to make language learning more accessible, flexible, and efficient for people everywhere.

Contact Information

1371 Beacon Street, Suite 301

02446 Brookline, MA

United States

📧 support@preply.com

🌐 preply.com

Last update: November 2, 2025

Website (Partner link)

Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.

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