Preply - Reviews and experiences

the tutor was excellent, but the app's refund policy left me stuck and honestly a bit annoyed. I booked eight sessions up front after the app recommended him and a friend had tipped me off — felt like a smart move. After five lessons he suddenly couldn't continue for personal reasons. I asked for a refund on the three unused lessons and was denied because their rules say once you've used some lessons there's no refund. I get that companies need rules, but it felt unfair since it wasn't my fault. I reached out to support, we went back and forth, they stuck to the terms. I'd still use the platform for learning, tutors are good, but don't buy big packs unless you can take the risk. Would have preferred a partial refund or credit at least.

Being a online tutor is just awesome, eh! I've been doing it for a few months now and it's been super smooth sailing. I really appreciate how they handle any complaints right away and the calendar feature makes everything so easy-peasy!