Lingoda

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Lingoda

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Anthony Utama
Hello fellow language learners, I’d just like to share a word of caution with Lingoda. Firstly, I think the teachers are great and it’s a good system. That’s why it’s such a shame how their custome...Read on

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    Lingoda Sprint Programme

    Hello fellow language learners, I’d just like to share a word of caution with Lingoda. Firstly, I think the teachers are great and it’s a good system. That’s why it’s such a shame how their customer service operates, and especially how sneaky they are with their ‘Sprint’ programme. I am (soon to be was) an existing student on a subscription for 12 credits per month (equal to 12 classes per month). I thought the Sprint programme was a good way to speed up the learning process but also I was dangled the carrot of the possibility of getting my cash back if I completed it successfully. What a great initiative, I thought. So on 27 June, I signed up for the Sprint starting on 11 July. I worked hard and made sacrifices during the Sprint to happily say at the end of the 2 months I completed everything successfully. They take a while to get back to you on your results - but after nearly 3 months, I got an email saying ‘sorry you were in breach of the rules and therefore will not receive your refund’.

    Customer service said I was in breach of this rule:
    “The Customer shall be disqualified from the Cashback if the customer uses a Credit for a class that takes place before the Start Date”.
    They said that yes I had completed the number of classes required in the period but I since I had taken classes between 27 June and 11 July I breached the rules.

    I of course wrote back and said, I was an existing student and therefore had credits I had paid for relating to the previous period and that I didn’t use any credits relating to the sprint - and they said no, you may not use credits relating to ANY period, even if you paid for the previous month. I said, so I’m supposed to stop taking classes for 2 weeks even though I’ve paid for them? And they said yes. I argued back and fourth saying every and all existing students would be disqualified if that was the case - and they said yes that’s the case. Ridiculous.

    Once again I’ll say I’ve had a good experience with the teachers and I have made progress in learning German. It’s just such a shame that the company itself wants to bite the hand that feeds them from their student subscribers.

    In summary - I’d steer clear of Lingoda, but if you are an existing student, stay away from the Sprint programme, it’s just a means of squeezing more money out of a loyal customer.


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