Pickup Flowers - Reviews and experiences

I was really let down by the Mother's Day bouquet I got. The flowers were way different from the ones I saw online. They were all closed up when they came and stayed like that for a whole week. Instead of the pretty mix of flowers in the photo, I only got one kind. When I talked to customer service about getting my money back, they didn't even care. It's a total scam, eh?

So, I bought some flowers for a friend and man, the whole thing was a disaster. The flowers that arrived looked nothing like what was shown online, plus they forgot to include the chocolates and the note I asked for. When I reached out to customer service, they basically brushed me off and wouldn't give me a full refund or send a replacement. They only offered me 10% back, which was a joke considering how big of a screw-up it was. And on top of that, trying to talk to them was a nightmare - the phone lines didn't work and the chat kept cutting me off. Honestly, I'm so disappointed with the whole situation and I'd tell anyone to avoid this company like the plague.