Moyses Stevens - Reviews and experiences

I recently ordered some birthday flowers for my wife from this company and it ended up being a total disaster. They not only delivered the wrong flowers but also got the card all mixed up with the wrong name on it! I was so shocked at how they could mess up so badly and have such poor customer service. When I called them to sort it out, they said they'd give me £25 in vouchers to make up for it and promised to deliver the right flowers later that day. But come 5pm, still nothing had shown up so I decided to just cancel the whole thing and ask for my money back. I was really disappointed when they tried to deliver the flowers after 7pm, which I declined. And then when I asked for a refund, they said they would only give me back the delivery fee, talking about some weird policies and rules.

I had a really bad time with this company, eh. My husband ordered some flowers for Valentine's Day, asking for a morning delivery. He made the order way ahead of time on February 10th, but guess what? The flowers didn't show up on February 14th. When I called to ask about the delay, the receptionist was super rude, wouldn't help, and even hung up on me. Plus, no one bothered to reply to my emails or give me a refund. I would definitely tell other folks to steer clear of this company, for sure.