Dashlane - Reviews and experiences
Dec 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (25)
Loading reviews...
Resolution of Issue
Resolution of Issue
CommunicationWhen I had a problem with the product, I had a hard time reaching an actual person from the company because the automated menu didn't match my issue. But when I finally talked to a representative, they quickly fixed the problem. I was happy with how helpful and efficient they were in sorting out the issue.
My chat experience
My chat experience
CommunicationI was kinda upset that I couldn't talk on the phone, but then I connected with Ric and he totally saved the day. It was a bit annoying jumping from the computer to the chat, but everything worked out in the end and my issue got resolved.
My purchase was quick and easy
My purchase was quick and easy
CommunicationThey always reply super fast, usually within a day. They provide me with useful information and are really patient. The only thing that would make them even better is if they had phone support - I've been requesting it for a while. I would give them 5 stars if they added that!
Efficient and comprehensive customer support
Efficient and comprehensive customer support
CommunicationThe customer support I got was super helpful and thoughtful. They totally tackled all my concerns and gave me a solution. The only thing is, it took forever to get a response, and it was annoying not being able to call for help right away.
About Dashlane
Dashlane is a software company that specializes in digital security and password management. It offers a platform where users can store and manage passwords, personal information, and secure notes. Dashlane also provides features like password generation, autofill for online forms, and alerts for potential security breaches. The company was founded in 2009 by Emmanuel Schalit, Jean Guillou, and Guillaume Maron, with the goal of simplifying and securing digital identity for everyone. Dashlane has grown significantly since its inception, becoming one of the leading password management solutions globally.
Contact Information
Categories Dashlane
Related companies
Last update: November 29, 2024
Website (Partner link)Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Comments
Be the first with a response!