Wine.com - Reviews and experiences

The folks who work there are really friendly and always ready to lend a hand when something goes awry. They never fail to set things right. Plus, they've got a great variety of wines to pick from, and they're all top-notch. The prices are reasonable and placing an order is a breeze.

I got a gift card from this company but it never showed up. They didn't admit they messed up, instead insisting they emailed it to me despite the original order saying it needed an adult signature for delivery by Fedex. Two weeks went by and I still hadn't gotten an email with the gift card. When I asked for a refund since I didn't get my item, they said no refunds for gift cards. I tried to explain that I just wanted a refund for something I never got in the first place, but they wouldn't change their mind. They couldn't even show proof they sent the gift card email. This whole thing felt like a $100 scam.

So yeah, I ordered six bottles of grape juice, right? But instead, I received a bunch of random stuff. I reached out to customer service, and they were super friendly and all, but no one ever got back to me like they promised. And you know what? I still haven't got my hands on that grape juice!

I've chatted with the folks over at Wine.com a bunch of times now, and let me tell you, they're always super understanding and helpful. No matter what problem or question I throw their way, they tackle it like pros and get things sorted out quick. I really respect their hustle and commitment to giving great customer service. It makes me feel like they care about me as a customer, and that's why I keep going back to shop at Wine.com.