Maud's Coffee & Tea - Reviews and experiences

I just bought some coffee beans from this place and when I tried to use my loyalty points at the checkout, I ran into some problems. I had trouble with my order and using my loyalty points a few times. The customer service team wasn't really giving me clear or helpful answers when I asked for help. But after I raised my concerns, they finally fixed my most recent issue. Even though the coffee is good quality and the prices are fair, the bad customer service experience kind of ruined my overall satisfaction with the service.

I've been coming here for ages and usually get tons of coffee. But lately, I had a problem with a discount not being put on my order. I talked to a guy named "Oscar" who said he'd make sure the discount was added to my account and charged on my card. Waited 2 hours, discount still didn't show up. Called Oscar again, he said he never said anything about a discount. My buddy confirmed Oscar did say there'd be a discount. Oscar was so rude, denied everything, and didn't want to cancel my order for a full refund. He wouldn't give me the owner or manager's name. As much as I love the coffee, I'm not coming back after that awful experience.