Maud's Coffee & Tea - Reviews and experiences

They make amazing coffee, but man, their customer service is terrible! I placed an order for my breakfast blend coffee on September 4th, and it still hasn't been shipped out! They keep blaming the shippers and it takes them forever to cancel orders. My subscription order is delayed too, so I always end up running out of coffee before it even arrives. Their rewards program is basically useless as well. I'm thinking of switching to Green Mountain soon, they seem much more reliable.

I ordered some coffee pods from this place and they took so long to ship them! But they were really quick to take my money. And when I tried to ask about my order, the customer service was awful! I think I'll start getting my coffee pods from somewhere else now.

Hey there, I've been a faithful customer for a while now, ordering coffee pods every couple of months. Unfortunately, I've hit a snag with my latest order. I got charged back in January, but here we are in March and still no sign of my shipment. I've reached out to the company a few times, and they keep saying they'll sort it out, but so far, no luck. Now, I'm looking to get a refund because I'm pretty disappointed in how they're handling this whole situation. I really like their coffee, but this mess has me questioning if I can rely on them going forward.