Keurig - Reviews and experiences

I recently bought a coffee maker from this company, and let me tell you, I was not too happy with how things went down. The delivery was supposed to take 2-3 days but ended up taking 5-6 business days instead, even though it was supposed to be rushed. It took a bunch of back-and-forth emails just to get a coupon for a buy one get one deal after I made my purchase. And to top it all off, despite me giving them my buzzer number for delivery, they still ended up taking the package to the post office after a failed attempt to deliver it to my place. All in all, the service from this company was pretty disappointing if you ask me.

Ordering from Keurig for a mix of different flavoured coffee and a coffee maker was a great choice for us. We wanted to support smaller online shops like Keurig.ca instead of the big guys like Amazon or Walmart, and we were not disappointed. Despite the ongoing COVID situation, our order arrived surprisingly quick within 3 business days through Canada Post. Everything was packaged well and we received detailed tracking info to ease our minds as our order made its way to us. The range of flavoured coffee options was impressive, and the coffee maker itself was top quality. We're really pleased with our purchase and will definitely be shopping with Keurig again for all our coffee needs. We'll be recommending Keurig to our friends and family too!

As a new customer, I ordered some coffee back in February and I gotta say, I was pretty happy with how quickly it got to me. Being out in Western Canada, I thought it would take a while since it was coming all the way from Ontario and there's been some delays because of Covid-19. But to my surprise, it only took a week to get to me, way faster than I thought. The service was top-notch and dependable, and I was amazed at how smoothly everything went with the delivery. All in all, I'm pretty pleased with how things went as a customer.

I bought the K-Cafe Special Edition and Carousel online on April 1, 2022 from their website. The site said I'd get it by Monday, April 4th, but after I paid it changed to 3-5 business days. I got an email with the order number and two tracking numbers, but one didn't work on the Intelcom site. When the order finally arrived, it was the Carousel, not the K-Cafe Special Edition. I reached out to customer service, but they couldn't give me a solution or timeline for fixing the mistake. Overall, pretty frustrating dealing with online orders and support.

I bought three coffee makers and some coffee pods online for Christmas presents, but I only got two coffee makers delivered. I've been trying to get in touch with customer service to fix the problem, but all they keep telling me is they'll get a manager to call me back. It's been more than a month since I ordered in November, and now it's January 11th with no solution in sight. This is not okay - they should be handling this way better.