DRIZLY - Reviews and experiences

My experience with the liquor delivery service was so frustrating and disappointing. I told customer service I hadn't gotten any updates on my order and they said they hadn't even seen my email address, which seemed like a pretty lame excuse if you ask me. But as soon as I gave them my order number, all of a sudden they found my email and sent it over. But they totally dodged my questions about the mix-up with my order. In the end, I just decided to cancel my order and go with a different delivery service like Instacart. It was annoying to waste time waiting for a response from the company and missing out on the chance to cheer up my buddies on time.

I totally tried out Drizly and man, it was amazing! Ordering was super fast, like bam, bam, bam! The customer service was top-notch, this guy Ernesto was seriously the best. I stumbled upon the Drizly app by accident, kinda like finding a hidden treasure map, when Covid hit and now I use it all the time. It's so convenient and saves me a ton of time - it's like magic! The prices are just right, not too high, not too low. Shoutout to the folks at Drizly and Ernesto for being awesome!

So I decided to order a holiday gift delivery for my fam jam through this service, thinking it would be a great idea. But man, was I ever let down with the whole situation! I've used this platform a bunch of times for different shindigs, so I figured it would be perfect for sending a special Christmas treat to my peeps. But then I got hit with an email saying my account looked fishy and got the boot. I was totally caught off guard and felt pretty ticked off and lost about the whole thing. When I tried to get some answers from customer service, they were basically no help at all and brushed me off. Overall, this whole experience has been a huge bummer, and I would definitely tell anyone thinking of using them for the holidays to think twice.

I had a real frustrating time trying to order some drinks online. I tried on the website, then on the app, but my orders kept getting cancelled because of payment problems. Even though my bank said the transactions went through, I couldn't finish buying anything. It was annoying, especially since I've never had problems using the same card on Uber Eats or Doordash.

I just placed my first order with this company and it was a total disaster. I picked out what I wanted and was told I had until a certain time for it to be ready, but when that time came, turns out my order wasn't even packed and the store was closed. I got in touch with customer service, which was in another country, and they said they would cancel my order. The company's incompetence to realize the trouble they caused and the fact that they still took my money is just not right. Their lack of responsibility and unhelpful customer service only made things worse. I definitely won't be using this service again.