Brewdog - Reviews and experiences

I went on the website to order some super awesome beer and it was a breeze! The delivery came quickly and right on schedule. When I had a small problem with my order, Mikey was seriously the best – so chill about it. Overall, it was a fantastic experience.

I had a problem with my order, so I contacted customer service. Mikey was able to help me fix it right away without any unnecessary arguments about who was at fault. It was nice to be treated so directly and efficiently.

Really quick response to my question about my order and they fixed it right away. Mikey is awesome! I got my delivery so fast, I'm impressed! BrewDog is the best!

The service at this place was just terrible. We were seated and all ready to order, but it took forever to get someone to take our drink order. We waited for 45 whole minutes before our drinks finally showed up. And to make matters worse, it took another hour for our food to come out. It was such a frustrating and disappointing experience overall.

I really like the stuff they sell here, but I've had some issues lately with ordering and customer service. Last year, I never got the advent calendar I ordered, even after I tried contacting customer service multiple times. They only refunded me in January and their apology wasn't very good. Then, I missed out on getting a free 4 pack of Punk IPA with my order and they said I could only get it on my next order, which I wasn't happy about. The responses from customer service were not helpful at all and made me feel like they don't care about me as a customer. The products are good, but their customer service needs some work.

So, when we went to the local brewery last time, we ran into some problems that kind of put a damper on our whole meal. First off, it took a good half hour before we got our food, which was pretty frustrating. And then, to top it off, our drinks were way too fizzy with soda, which made them taste weird. And to make matters worse, they served our burgers on these old WW2 mess trays that were all bent out of shape, making it super hard to eat our meals. Even though we've been here before with no issues, this time around it was just too much. So, we've decided to start going to a different restaurant nearby for our Saturday meetups.