United Consumers - Reviews and experiences

This company is engaged in discriminatory practices with IBAN, which is not allowed. I couldn't sign up for a SIM-only plan because I couldn't make a payment of 0.01 cent. I asked if I could transfer the money from my own bank account, but they said no. They said that KPN requires this type of payment. They said if you can't make the payment, you can't sign a contract, that's it. I reached out to KPN and they said there are other payment options available. I ended up getting a SIM-only plan through KPN, which was also cheaper and everything went smoothly. If you've gone through something similar, I encourage you to report it to the Dutch National Bank. These companies should be held accountable for what they do.

I had a pretty annoying experience with my energy provider recently. My contract with them was up, and I was waiting for a renewal offer. But guess what? They only sent it on the day my contract ended, even though I had asked for it earlier by email. I couldn't even check out other options before my contract ended, which really sucked since I wanted to see if I could get a better deal as a loyal customer.

I recently tried to renew my contract early with United Consumers, but they said I couldn't and suggested that I switch providers instead. They explained that I would have to go through a month of variable rates before being able to renew for a fixed term at the end of my current contract. It's their way of trying to keep customers. Even though I've been with them for many years, I was treated poorly. It's frustrating to see how new customers get all the good deals while loyal ones like me get the short end of the stick. I was shocked at first, but when I called a second time and got the same answer, I realized I had no other option but to change providers. I just hope the switch goes smoothly, but now I'll be seen as a new customer to them. It's sad to see how the company's policies have shifted, and I can't stand behind this new direction.