EcoFlow - Reviews and experiences

I was on site when the unit popped — proper scary moment, some smoke, and then nothing. I needed that power pack for work (I do site installs and can’t risk downtime), so I was instantly stressed. First impressions were rough. Email replies were slow, like a day or more between messages, and the live chat helped explain things but didn’t actually fix anything. So there was a lot of back-and-forth. They wanted to charge depreciation on a ten-month-old unit and that felt off to me — over five hundred pounds to get a replacement is not small. I let it go at the time because I just wanted a working unit back on my truck. Packing for return was another headache. They sent a flat cardboard box with no real inserts or tape or handles, and I remember thinking, “Are you kidding me?” A 25 kg battery rattling in a box like that is not great.
But then, and this is the bit that made me breathe easier, one agent took ownership. They sorted a courier, confirmed delivery windows, and actually followed up. The replacement arrived sooner than I’d expected and it powered up right away. That moment — when I plugged it in at the job and it hummed to life — I relaxed. I wasn’t thrilled about the charge, or the earlier lack of care, but seeing it work made the whole mess feel worth it. So yeah, clunky process and some poor decisions on returns and pricing, but in the end the product did its job and a person on the support side finally made the difference. Would I rush back to buy again? Probably not straight away, but the replacement worked and that’s what I needed most.