Anker SOLIX - Reviews and experiences

I got pinged for a review before the job was even done — weird, right? The gear showed up on time, but the installation... not so much. The first contractor they assigned ghosted me, so I had to scramble and hire someone myself (not ideal at all). Asking me to rate the service or equipment when the system isn't even running feels premature and presumptuous. Maybe once everything is installed and working I'll be more positive — I've had smoother installs with other companies, so this stands out. For now I can only rate the process, and it's been messy and frustrating. I'm hopeful it'll get fixed, annoyed.

I'm not happy and I want a proper phone call so we can sort this out. I placed a fairly large order that never showed up in my online Anker account, and I'm not getting any of the credits that should have come with it. I've messaged support, used the chat, and called — for weeks now, feeling like I'm being passed around. The product itself is great and I use the power bank every day for work and on the commute, keeps my laptop and phone alive, but the support experience is dragging it down. Someone please phone me so we can fix this.