Vital Proteins - Reviews and experiences

Eh, so I was like, I thought I cancelled my subscription, but they went and renewed it anyway! I had to call them up and be all "Um, excuse me, I already cancelled this" and they finally stopped it. But now I'm still waiting for my refund, hello?! And like, everyone I talked to there was so rude and not helpful at all. Ugh, not impressed at all.

I've been getting monthly deliveries from a third-party provider for a year now. But let me tell you, the box that came on 9/22/23 was a real letdown. It was all banged up and only had half the stuff inside. I tried reaching out to the company, who I think is the actual maker, but they don't do refunds or send replacements through Amazon. And trying to talk to them directly is like pulling teeth - their customer service line keeps me on hold forever and then just hangs up at 5 PM Central time. And to top it off, when I finally got to open the box, I found the product all slimy and yellowish, which is not a good sign.