Vital Proteins - Reviews and experiences

I recently bought some protein powder and collagen peptides from this company, but I've gotta say, I've been pretty let down with how things have gone. Even though I gave them the right address, my package didn't end up getting to me because the suburb they wrote on the package was wrong. They sent it back to their warehouse and said it was delivered, even though it wasn't. I've got proof from the shipping company that it didn't actually get to me, but the company still hasn't found the package in their warehouse so they can figure out how to fix it. It's been frustrating waiting for over a month just to have to deal with all this back and forth.

I've been dealing with Vital Proteins for over 3 months now, trying to get a refund for a package that never showed up. Their customer service rep, Ali, asked for my personal bank statements instead of giving me any proof of a refund. It's been super frustrating and disappointing, so I wouldn't recommend dealing with this company.

I've just had a problem with my standing order from this company because the courier sent it back for some reason. I've been trying to get in touch with the company for a refund, but no luck. It's been really frustrating not being able to reach anyone for help. If you're thinking of ordering from them, just keep this in mind.

I ordered something and it turned into a disaster, eh! They didn't even tell me it was coming from another country, so it took forever to get here, eh. Then it got stuck at customs and I had to keep checking the tracking info, you know. The day it was supposed to arrive, I stayed home all day but then the delivery person said there was no name on the package so they couldn't drop it off, eh! Now I'm waiting for my money back, but it's been almost a month since I ordered. Definitely not ordering directly from them again, that's for sure, eh!

I recently bought some collagen products and honestly, it was a total letdown. I waited for my order for over two weeks and still nothing. I tried reaching out through email and calls to check on the status, but no one got back to me. Finally, when I managed to speak to someone online, I found out that one of the items I ordered was out of stock, and my whole order was just sitting there without anyone bothering to tell me. Can you believe it? They even charged my credit card for items they couldn't even send. I ended up having to cancel my order and ask for my money back. This whole thing really rubbed me the wrong way, so I'm gonna start looking for a different brand for my collagen stuff.