Shuttle Finder - Reviews and experiences

I use this shuttle for airport trips; when it didn't show I booked an Uber, annoyed, and felt relieved when we were dropped curbside with time.

booking was easy, but the schedule needs a nudge earlier. I used them last month for a flight to Ethiopia, booked in five minutes and thought, nice, that was simple. Then morning rush hit. The DC area turned into a parking lot and my driver needed an earlier window to be safe. On the way home it was the opposite problem — coming through customs took forever, so the pickup needed to wait a bit longer. Driver was polite and the car was clean, so not all bad. It’s working, really, just a bit rough around the edges with timing. I’ve asked for an adjustment and I’m waiting to see if they actually move the pickup earlier next time.

pickup on time, driver efficient and helpful, no issues getting to the hotel. The problem was the return: the confirmation I got didn’t show a full date, and apparently the booking was for the 28th instead of the 27th. Because it was a red‑eye I’d assumed the timing, so when nothing turned up I called and by then it was too late to salvage the original ride. Ended up taking a taxi that, annoyingly, cost me about $25 less than the company’s fare. I also lost the prepaid transfer fee because it was past the 24‑hour cancellation window. Customer support didn’t offer a good fix at that point. Small relief: the initial service was solid and the driver was professional, so it wasn’t all bad. Tip for others: double‑check the return date on the confirmation and ask for explicit pickup date/time — it would save you from a messy, expensive night.