Pollypark - Reviews and experiences

I was folding a fresh pair and thinking how soft these are — honestly, they feel like something you'd live in. Bought the first ones at Costco for my daughter (she's a dancer and needs comfy, flexible stuff) and we liked them so much I ordered more when we moved and needed easy wear for rehearsals and chill days. The fabric is cozy without being sloppy, the waistband holds up, pockets are actually useful, and they wash without turning into a sad sack. That said, the ordering and delivery part was a mess. Twelve days after the confirmation the tracking showed the box sitting in LA “waiting for USPS pickup” for ages, then one item was suddenly out of stock and they suggested a substitution. I asked for the substitute, tried to check status and — poof — the order vanished from the site. Chat went unanswered and the phone number routed overseas, so getting a human was annoying. So product-wise I'm happy, it does the job and I keep reaching for them, but the customer support and delivery experience needs work. Not terrible, but expect to be patient or persistent if something goes sideways.