AIRPORTPARKING

AIRPORTPARKING - Reviews and experiences

Average rating
5.8 /10
Based on 22 reviews
Oct 2023-Apr 2024
Star distribution
51x
44x
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29x
13x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (22)

Airport parking reservation

Communication

Oh boy, what a disappointment! I made a reservation for my family's car, but I never got an email confirming everything. And when I tried calling them, no one answered! What a waste of time and money!

Airport parking reservation

Communication

Hey there, I just wanted to share my experience trying to book airport parking online. So, I went through the whole process, but I never received any confirmation. Then, when I reached out for help, no one even bothered to answer my message. It feels like they just don't care. And to top it off, I still haven't received my money back. Honestly, this whole situation is making me think this place might be fake!

Parking pass for Las Vegas Airport

Communication

I got a parking pass for the Vegas Airport just the other day, but it was a bit of a letdown, to be honest. As soon as I bought it, I never got a confirmation and that made things really annoying. I had to reach out to customer service over and over to sort it out. Finally, I did get an email confirmation, but it didn't have all the info I needed. The confirmation page said it had everything, but it was missing crucial stuff like where exactly to park and how to get the shuttle to the airport.

Convenient parking, shuttle service

Communication

All in all, I found the parking service to be pretty good. It was easy to locate, and dropping off my car was a breeze. The shuttle to the airport was right on time, which made getting there a lot easier. But when I got back, I didn't know I had to call for the shuttle. That lack of info made me wait longer than I had to, but as soon as I made the call, the shuttle came right away.

Two nights parking booking at a hotel near the airport

Communication

I just booked a parking spot for two nights at a hotel close to the airport. But, I ended up booking at the wrong spot because the website didn't say if it was the north or south location. So, I had to pay for two nights of parking at the hotel and couldn't get any help or refund from the airport parking service. It was frustrating not getting any assistance, especially since the confusion was due to the website not being clear.

Unresponsive Customer Service

Communication

I am really upset about how this company is not getting back to me. I've been trying to reach them for days now, but I still haven't gotten a confirmation code or even an email saying they got my booking. I've sent two emails already and haven't heard anything back. They've already charged my card, which is not okay without any confirmation or communication. If they don't get back to me soon, I'll have to dispute the charge and go somewhere else for my business.

Reserved parking online

Communication

It's 11:15 in the morning on March 15th and I still haven't got that email confirmation. I shelled out $134.00 for it, which is no small change, and their site promises an instant email. I've shot them two emails already, but no dice. This is just brutal and totally sketchy. I'm fuming and ready to kick up a storm with my bank. Can't afford to be throwing money down the drain like this. Do yourself a favor and steer clear of these guys!

Last-minute purchase issues

Communication

I am so frustrated with this service! I bought a parking pass just an hour before arriving at the airport, but never got an email confirmation. I mean, I have a background in computer science, so I know where to look for emails, but there was absolutely nothing there. I had no choice but to pay at the parking lot because my pass never came through. And when I tried to get in touch with customer service, it took me a whole 20 minutes just to speak with someone. And to top it all off, since it was past the check-in time, they flat-out refused to refund me. To add insult to injury, the lady I spoke with had such a dismissive attitude and even had the nerve to hang up on me. Like, can you even believe how frustrating this whole experience was?

Issue with support email

Communication

The support email they gave, "support at airportparking.com", gets bounced back by the mail servers because it's not real. This kind of mistake is just not cool - it makes customers feel like they're all alone and basically leaves them hanging. Companies gotta make sure they give out the right contact info, so they can help out with any problems or questions that come up.

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About AIRPORTPARKING

AIRPORTPARKING is an online store launched as part of Manchester Airports Group, offering secure airport parking solutions for travellers at over 92 airports. They provide clients with off-airport parking options, including prices, shuttle bus frequency, services offered, and real customer reviews. Customers can reserve their spot with a small, refundable deposit and enjoy free cancellations with no cancellation fees for changes in travel plans. The company is continuously adding new parking lots to their inventory and aims to improve both their website's experience and customer offerings. Before investing in their products and services, it is recommended to read independent customer reviews of AIRPORTPARKING for a better understanding of their reliability.

Contact Information

1640 5th Street, Suite 202

90401 Santa Monica

United States

📧 service@airportparking.com

☎ 1-800-PARKING

🌐 airportparking.com

Last update: November 29, 2024

Website (Partner link)

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