OFX - Reviews and experiences

Halfway through my lunch I saw the little ping and froze — in a good way. I remember thinking, "that's it, it's done," even though earlier things felt messy. I first came across the transfer service on a finance forum and tipped my office buddy, who'd actually used it before. There were a couple of awkward moments — calls that took a while, and emails back and forth — so yeah, it wasn't a smooth sprint. But the moment I actually saw the money land in my account I relaxed properly. Support followed up with a sensible explanation, cleared up the hold, and even credited a small fee I hadn't expected back to me. That surprise made me like them more; never thought I'd be pleased about a fee, but there you go. I told my sister and she tried it too and had the same outcome, which made me feel better about recommending it. Overall, a few bumps but the team dug in, fixed things, and turned it into a positive — would use again.

A Tuesday morning I had to sort my late mom’s estate money — not fun, and I honestly didn’t know where to start. The site is fine enough to poke around, but when it comes to moving that kind of cash I wanted a human. I emailed and, to my surprise, Bernadene phoned me back and actually walked me through the whole transfer. She was patient, re-explained things when I got lost, and even stayed on while the first leg of the transfer posted — which I didn’t expect. Delivery wasn’t instant; there was a day or two lag versus the estimate, but it arrived safely and the rate beat my bank by a noticeable margin. I use these transfers now to cover everyday bills and mortgage bits. All in all very solid customer service, minor quibble on timing.

hmm, this feels off. Transfer didn’t process. They handed the cash back without asking. Worse, only part of it returned so I was short €7. My account got locked even though I’d sent every document. I was skeptical, annoyed, ready to walk away. Then I called again — long hold, but finally a person who dug into it (felt like a tiny bank mystery novel). They tracked down the missing €7 and reopened my access. The exact moment I relaxed was when the refund showed and I could log in. Not smooth, but resolved.

I hesitated before using OFX because the quote looked poor and I already worried about delays. I needed that transfer for rent and groceries, so it mattered. The money left Australia and then got held by OFX. They asked for proof of source only after the transfer and it dragged on. I asked for a refund and they charged a penalty while still holding the funds. My doubts didn’t disappear — trust took a hit. It works sometimes, but I’m more careful now.

a USD 12,247 “conversion reversal fee.” No heads-up, no breakdown, nothing in an email or on the site that actually spelled out what that could look like. I mean, a five-figure fee for a mistake? That’s a hard pill to swallow.

I was freaking out for days, couldn't log in and kept thinking my savings were gone — I hesitated to reach out but finally did, early afternoon, and the rep was calm and walked me through verification step-by-step; it took a bit longer than I hoped, but they stayed responsive and even sent a follow-up note which was oddly reassuring, so my doubts faded fast.