Suntransfers.com - Reviews and experiences

I booked a private car for return transfer - specified it must be a car for my 81 year old mum to get in and out of - queried it by email in Nov , recieved an email direct from sunransfers.com stating "
"Thank you for your email.We confirm that your vehicle is not a minibus but a regular sedan, so it will not have large steps to access.Your booking is fully confirmed. You will find all the necessary details regarding your transfer(s) on the booking voucher that you have received by email.Our drivers are experts in airport transfers, they monitor the flights and they will be ready to pick you up once you have passed the passport control and luggage claim. In case of any unexpected delays please get in touch with us as soon as possible, by contacting any of our priority numbers on your booking voucher. The driver will wait up to 60 minutes after the flight landing time.
If I can be of any further assistance, please do not hesitate to contact me."
And guess what we got - minibus with 4 high steps that my mother cannot negotiate easily - I showed the transsfer company in Tenerife and they just laughed and said we don't have cars. Then the driver could not put the luggage on or off the minibus - so myself and a passwerby put them on and lukily for me another person helped us with them off. I tok photographs of said minibus. I waited for the return journey becuase if we got a car then I wouldn't of complained - but what did we get - a ... minibus for 2. I videoed us on this. I complained the next day to suntransfers with email from employee and photographs and video and specific instruction on my booking form. Recieved a very insulting and scatimonious reply with an offer of 21.00 Euros when I had paid over 100.00.
" Dear xxxxxxx
Thank you for taking the time to share your experience with us regarding your Suntransfers.com booking xxxxxxxxxx
As a company committed to delivering high standards of customer service, your feedback is very important to us.We are sorry to hear that your transfer did not go as smoothly as expected, and we sincerely apologise for any inconvenience caused. Please rest assured that the matters you raised have been reviewed and followed up with the relevant parties.Kindly note that, as stated in our terms and conditions, we make every reasonable effort to honour your preferred vehicle type. However, depending on operational availability, a vehicle of greater capacity or multiple vehicles may be provided as a substitute. Please note that disabled passengers must be able to board the vehicle independently or with the assistance of those in their party, as our drivers are not medically trained to assist passengers with special needs. We understand that this may not be the outcome you were hoping for, and we regret any disappointment. However, I am willing to issue a partial refund for the 20% cost of your booking."
I never once stated my mother was disabled - she is not she is just old and can get in and out of a car easily just not high steps. She does not need assistance and does not have special needs.I could of booked a mini bus or coach transfer cheaper and their employee clarified the meaning - car - sedan . You can't get hold of anyone other than customer service and they are like polly parrots and the cut and paste champions - DO NOT USE.

I've used this service a bunch of times before, but this last experience was really disappointing. The driver was late picking me up from my hotel, which made me wait around for an extra 20 minutes. On top of that, the car was in rough shape. I had to call twice just to get the driver to come. When I complained to the company, they only gave me 5 euros as compensation. Needless to say, I've decided to stop using their service for future trips.