Motel 6 & Studio 6 - Reviews and experiences

My recent stay at this place was a total disaster. I booked a room two weeks beforehand and made sure to specify my preferences - like wanting a non-smoking room away from the freeway, facing the front parking lot, and with a fridge. Despite confirming these requests with the reservation line, I ended up being given a handicapped room in the exact area I said I didn't want. The front office staff were not helpful or nice at all, insisting that I had reserved a handicapped room. After a lot of arguing, I had to pay extra for a different room that still wasn't what I had originally asked for. This new room was near the smoking area, under the stairwell where motorcycles parked, with mud from the rain and sprinklers seeping up to the door, and the noise from the freeway was just too much. This experience was nothing like my last positive stay at this place. When I contacted customer service, they weren't helpful at all and just asked for information they already had from my reservation. No one followed up or apologized for the mix-up. The whole thing really left a bad taste in my mouth, and I definitely won't be coming back.