Kiwi.com reviews
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Spotlight: What are our customers saying?
Flight change assistance
"The customer service I got was really good. The person I talked to was polite and helpful. But, there was a little problem when they couldn't ..."
Reviews (43)
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Glad it arrived
12 reviews
Used same day, service friendly
Detailed Ratings
Glad it arrived
Used same day, service friendly
Decent little find
2 reviews
Tried yesterday, nice
Detailed Ratings
Decent little find
Tried yesterday, nice
Nice speedy fit
2 reviews
Feels snug instantly
Detailed Ratings
Nice speedy fit
Feels snug instantly
Decent find
1 reviews
Started skeptical, now actually works.
Detailed Ratings
Decent find
Started skeptical, now actually works.
Missing the human touch
1 reviews
Needed human help for delivery
Detailed Ratings
Missing the human touch
Needed human help for delivery
Halfway through shift
8 reviews
Delivery slow-ish; service helpful
Detailed Ratings
Halfway through shift
Delivery slow-ish; service helpful
Quick, kinda messy
1 reviews
Booked on my lunch break; felt uneven.
Detailed Ratings
Quick, kinda messy
Booked on my lunch break; felt uneven.
Quick drop-off, no drama
23 reviews
Tried last week — fast delivery, chill service.
Detailed Ratings
Quick drop-off, no drama
Tried last week — fast delivery, chill service.
Low-key win
19 reviews
Was doubtful at first; tried it today, doubts gone.
Detailed Ratings
Low-key win
Was doubtful at first; tried it today, doubts gone.
Booked and relieved
7 reviews
Pretty happy — needed this after a rough trip, crew actually helpful.
Detailed Ratings
Booked and relieved
Pretty happy — needed this after a rough trip, crew actually helpful.
Found through a friend
19 reviews
Friend showed it. Delivery fast, service helpful, glad.
Detailed Ratings
Found through a friend
Friend showed it. Delivery fast, service helpful, glad.
Cautious pick
8 reviews
Skeptical before buying; a minor glitch came up, they fixed it fast — doubts mostly gone.
Detailed Ratings
Cautious pick
Skeptical before buying; a minor glitch came up, they fixed it fast — doubts mostly gone.
Called in with doubts
5 reviews
I hesitated at first, but agents cleared things up; bookings were correct, price okay, still cautious.
Detailed Ratings
Called in with doubts
I hesitated at first, but agents cleared things up; bookings were correct, price okay, still cautious.
Detour booking, not perfect
11 reviews
Needed flights home. Wary after being burned by third-party sites, Skyscanner redirected me and I paid about £20 extra, though booking was easy.
Detailed Ratings
Detour booking, not perfect
Needed flights home. Wary after being burned by third-party sites, Skyscanner redirected me and I paid about £20 extra, though booking was easy.
Midnight shuffle
30 reviews
Landing at midnight, I was poking the app and fuming — they'd scheduled tight transfer windows and I had to badger support before they replied. It’s a relief I still caught the last flight, but it felt like guessing instead of steady service. If you value sleep and sanity, spend a bit more elsewhere. Lesson learned.
Detailed Ratings
Midnight shuffle
Landing at midnight, I was poking the app and fuming — they'd scheduled tight transfer windows and I had to badger support before they replied. It’s a relief I still caught the last flight, but it felt like guessing instead of steady service. If you value sleep and sanity, spend a bit more elsewhere. Lesson learned.
Pleasant surprise
8 reviews
I almost didn't book with Kiwi — had that nagging doubt, read a couple of sketchy comments, but ended up buying a last-minute flight for a weekend trip two weeks ago. Booking was quick, confirmation arrived fast, and support actually called to fix a seat mix-up, and I felt relieved.
Detailed Ratings
Pleasant surprise
I almost didn't book with Kiwi — had that nagging doubt, read a couple of sketchy comments, but ended up buying a last-minute flight for a weekend trip two weeks ago. Booking was quick, confirmation arrived fast, and support actually called to fix a seat mix-up, and I felt relieved.
Unexpected price jump
1 reviews
check totals before you hit pay.
Detailed Ratings
Unexpected price jump
check totals before you hit pay.
Waiting, worried, then relieved — not perfect but it worked
23 reviews
easy booking, eventual full refund, decent support once escalated. Room for improvement: speed and clearer initial answers. Still, happy it wrapped up the right way.
Detailed Ratings
Waiting, worried, then relieved — not perfect but it worked
easy booking, eventual full refund, decent support once escalated. Room for improvement: speed and clearer initial answers. Still, happy it wrapped up the right way.
Booking of flight
1 reviews
I booked a flight and got pretty stressed because I'm not the best with technology. But luckily, the person I talked to from customer service was really patient and helpful. They walked me through everything smoothly, which was a huge weight off my shoulders. I'm so thankful for their help.
Detailed Ratings
Booking of flight
I booked a flight and got pretty stressed because I'm not the best with technology. But luckily, the person I talked to from customer service was really patient and helpful. They walked me through everything smoothly, which was a huge weight off my shoulders. I'm so thankful for their help.
Flight booking app
5 reviews
My first time flying and checking in online with this app was so easy and convenient, eh. I had a really great experience, everything went super smoothly and I felt like a true adult traveler, ya know?
Detailed Ratings
Flight booking app
My first time flying and checking in online with this app was so easy and convenient, eh. I had a really great experience, everything went super smoothly and I felt like a true adult traveler, ya know?
About Kiwi.com
Kiwi.com is an online travel technology company founded in the Czech Republic in 2012 by Oliver Dlouhý and Jozef Képesi. It provides a global flight search engine that allows users to find and book flights, accommodations, and car rentals. The platform is known for its proprietary algorithm that combines flights from different airlines, including low-cost and traditional carriers, to offer unique travel options that might not be available on other travel websites. This approach, often referred to as "virtual interlining," enables customers to create custom itineraries and potentially save money on multi-segment trips. Kiwi.com has grown substantially since its inception, gaining recognition for its innovative approach to travel booking and expanding its services to a global customer base.
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Last update: November 14, 2025
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