hotelcollection - Reviews and experiences

nice design, snug packaging and the mist was fine for the first couple of weeks. Then it started leaking. Not a trickle, proper leaking. This is my second unit, so by now I don’t think it’s misuse; customer support actually said the motor can be at fault. Warranty? Three months. For the price I paid that felt stingy. What I found most frustrating was the response: instead of offering a repair or straight replacement they pushed a discount to buy another one and then pivoted to a subscription/VIP plan with monthly oil orders and more commitments. I get that’s a business model, but it felt off when I was reporting a defective item. The diffuser does scent the room nicely when it’s running, and when it isn’t leaking it’s fine — not perfect, but pretty good. Delivery was okay, arrived in decent time, nothing fancy. Overall: useful product with a recurring issue and a customer service approach that leans sales-first rather than fixing the problem. I wouldn’t recommend it to anyone who expects solid support if something goes wrong.