hotelcollection - Reviews and experiences

the diffuser smelled great but didn’t last. I should’ve expected issues, but still—less than a year is disappointing. I used it as a monthly subscriber, not running it 24/7, so when it died I called and was told it wasn’t meant for continuous use. Which, okay, but I wasn’t using it nonstop. No offer to swap it out. Instead I got a pretty heavy-handed sales pitch to buy a whole-house model. That felt pushy.
I’ll say this: the unit did its job while it worked. The scents were nice, and switching types was easy. But every time I changed scent types someone reached out asking if I wanted to “upgrade” to a bigger unit. The messages all came from different numbers, same area code—kept blocking them, kept getting new ones. Annoying.
Canceling the subscription was another hassle. The website makes it look like you can do it yourself. You can’t. I had to call a rep to actually cancel. That’s a design choice I didn’t enjoy. A new room diffuser runs about $49. If they’d offered me a replacement for like $25, I would probably have bought it and moved on. But they didn’t, so I didn’t.
Bonus weirdness: I compared their site side-by-side with another brand, Sentiments, and things looked awfully similar—same specials, same countdown timers. Sentiments even advertised a two-year warranty if you were subscribed. I had a six-month warranty here. Go figure.
Not perfect. Feels a bit like you’re buying into a sales funnel more than a product sometimes. Still, if you want decent scents and don’t mind a bit of customer-service theatre, it works—just don’t expect forever.