CheapFlightsFares - Reviews and experiences

I spotted this booking site on Trustpilot after a friend mentioned it, and thought OK, let’s try it. The site itself felt a bit clunky and confirmation emails were vague, but I went ahead. Immediately after booking I got an email and a call asking for more money to 'secure' the seats — I paid, kind of annoyed but whatever. A week before we were supposed to fly the flight was cancelled; there was no proactive message from the company, I only found out when I checked with the airline (I was checking every day, spam folder too). I left a tough one-star, which then disappeared (they flagged it as defamation), so here I am again. In the end the airline rebooked us and we did make the trip, so I’m relieved and a bit thankful. Still — shaky process, extra charges and poor follow-up.

three business weeks. That didn't happen. Calls to their support turned into "give us more time" and then a flat "ticket non-refundable" — which contradicted the confirmation email I still had. They also pushed me to drop a dispute once I put it through my card company and, funnily, charged what looked like double the cancellation fee on their site. I was skeptical, annoyed, ready to write it off. The turning point was when my credit card company closed the dispute in my favour and the money finally showed up — small email and a bank notification, very anti-climactic, but that was the moment I actually felt satisfied. Lesson: buy from the airline if you can, and keep receipts. It was a painful, slow process, but done.

the credit couldn’t be used on the nearer flight at the time I needed, and when I called back Denver said the price he was seeing was higher than what I saw online and that he’d look into it. That was weeks ago. Now I’m chasing phone tag.
American Airlines later told me the original reservation was marked as a no-show, not cancelled, which explains why I ended up effectively buying two tickets. They also told me a straightforward cancellation through them would’ve been a $99 fee, not the hundreds I lost. So my initial doubts about using that booking channel weren’t unfounded — they haven’t fully disappeared. On the plus side, the e-credit showed up fast and the AA rep was clear when I finally reached them, but I’m still waiting for the promised follow-up from Denver or a supervisor. Not the smooth experience I needed for something as simple as a weekend trip.