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the credit couldn’t be used on the nearer flight at the time I needed, and when I called back Denver said the price he was seeing was higher than what I saw online and that he’d look into it. That was weeks ago. Now I’m chasing phone tag.
American Airlines later told me the original reservation was marked as a no-show, not cancelled, which explains why I ended up effectively buying two tickets. They also told me a straightforward cancellation through them would’ve been a $99 fee, not the hundreds I lost. So my initial doubts about using that booking channel weren’t unfounded — they haven’t fully disappeared. On the plus side, the e-credit showed up fast and the AA rep was clear when I finally reached them, but I’m still waiting for the promised follow-up from Denver or a supervisor. Not the smooth experience I needed for something as simple as a weekend trip.