CheapFlightsFares - Reviews and experiences

I’m glad I actually made the flight, but the whole booking middleman was sketchy and stressful. I booked months ahead since it was a family trip and I wanted everything sorted, and in the end the airline rebooked me so I wasn’t stranded — that’s the part I’m grateful for. Now the rest: ugh. Two weeks before departure my phone blew up with messages from the agency saying my ticket was “on hold due to lack of booking” — weird wording — and they pushed me to call them. I called the number on my confirmation and the rep gave me two options: take another flight they offered or get a refund. He kept insisting the airline couldn’t help, which didn’t sit right, so I hung up and called the airline directly. Airline said my ticket had been cancelled on their end but they could put me on another flight and actually gave me confirmation numbers. Relief. On travel day I get to the counter and surprise, the ticket was showing as on hold again. I called the agency — same script, same pressure: take this flight now or get a refund. I picked the flight because I’d already rearranged everything at home. They promised a confirmation email that never came. I waited and waited, called back, asked for a refund later when the promised email still didn’t show, and the agent kept offering other flights instead. Eventually they agreed to process a refund but said I’d get details by email — still nothing as I write this. So yeah: made the trip, grateful I wasn’t left at the airport, but the reseller’s communication and follow-through were poor. If you’re booking something important, double-check with the airline yourself and don’t rely solely on those confirmation emails. Small wins, but still annoying and unprofessional.

the credit couldn’t be used on the nearer flight at the time I needed, and when I called back Denver said the price he was seeing was higher than what I saw online and that he’d look into it. That was weeks ago. Now I’m chasing phone tag.
American Airlines later told me the original reservation was marked as a no-show, not cancelled, which explains why I ended up effectively buying two tickets. They also told me a straightforward cancellation through them would’ve been a $99 fee, not the hundreds I lost. So my initial doubts about using that booking channel weren’t unfounded — they haven’t fully disappeared. On the plus side, the e-credit showed up fast and the AA rep was clear when I finally reached them, but I’m still waiting for the promised follow-up from Denver or a supervisor. Not the smooth experience I needed for something as simple as a weekend trip.