CheapFlightsFares - Reviews and experiences

zero, so I disputed the charge with my card issuer. Customer service was inconsistent, different stories on two calls, which is annoying and unprofessional. Not perfect, some parts did work in the sense I could reach them, but the outcome is unacceptable. My tip: document everything, call your bank if they charge you and don’t deliver, and be cautious if you value reliable service.

I spotted this booking site on Trustpilot after a friend mentioned it, and thought OK, let’s try it. The site itself felt a bit clunky and confirmation emails were vague, but I went ahead. Immediately after booking I got an email and a call asking for more money to 'secure' the seats — I paid, kind of annoyed but whatever. A week before we were supposed to fly the flight was cancelled; there was no proactive message from the company, I only found out when I checked with the airline (I was checking every day, spam folder too). I left a tough one-star, which then disappeared (they flagged it as defamation), so here I am again. In the end the airline rebooked us and we did make the trip, so I’m relieved and a bit thankful. Still — shaky process, extra charges and poor follow-up.

three business weeks. That didn't happen. Calls to their support turned into "give us more time" and then a flat "ticket non-refundable" — which contradicted the confirmation email I still had. They also pushed me to drop a dispute once I put it through my card company and, funnily, charged what looked like double the cancellation fee on their site. I was skeptical, annoyed, ready to write it off. The turning point was when my credit card company closed the dispute in my favour and the money finally showed up — small email and a bank notification, very anti-climactic, but that was the moment I actually felt satisfied. Lesson: buy from the airline if you can, and keep receipts. It was a painful, slow process, but done.

I’m glad I actually made the flight, but the whole booking middleman was sketchy and stressful. I booked months ahead since it was a family trip and I wanted everything sorted, and in the end the airline rebooked me so I wasn’t stranded — that’s the part I’m grateful for. Now the rest: ugh. Two weeks before departure my phone blew up with messages from the agency saying my ticket was “on hold due to lack of booking” — weird wording — and they pushed me to call them. I called the number on my confirmation and the rep gave me two options: take another flight they offered or get a refund. He kept insisting the airline couldn’t help, which didn’t sit right, so I hung up and called the airline directly. Airline said my ticket had been cancelled on their end but they could put me on another flight and actually gave me confirmation numbers. Relief. On travel day I get to the counter and surprise, the ticket was showing as on hold again. I called the agency — same script, same pressure: take this flight now or get a refund. I picked the flight because I’d already rearranged everything at home. They promised a confirmation email that never came. I waited and waited, called back, asked for a refund later when the promised email still didn’t show, and the agent kept offering other flights instead. Eventually they agreed to process a refund but said I’d get details by email — still nothing as I write this. So yeah: made the trip, grateful I wasn’t left at the airport, but the reseller’s communication and follow-through were poor. If you’re booking something important, double-check with the airline yourself and don’t rely solely on those confirmation emails. Small wins, but still annoying and unprofessional.

the credit couldn’t be used on the nearer flight at the time I needed, and when I called back Denver said the price he was seeing was higher than what I saw online and that he’d look into it. That was weeks ago. Now I’m chasing phone tag.
American Airlines later told me the original reservation was marked as a no-show, not cancelled, which explains why I ended up effectively buying two tickets. They also told me a straightforward cancellation through them would’ve been a $99 fee, not the hundreds I lost. So my initial doubts about using that booking channel weren’t unfounded — they haven’t fully disappeared. On the plus side, the e-credit showed up fast and the AA rep was clear when I finally reached them, but I’m still waiting for the promised follow-up from Denver or a supervisor. Not the smooth experience I needed for something as simple as a weekend trip.