Cathay Pacific Airways - Reviews and experiences

standing at the check-in desk in Singapore, explaining my neurosurgeon's note for the hundredth time and getting that polite shrug. I had booked Premium Economy on purpose, paid extra because my back needs space and an aisle so I can stand and move. I called ahead, I wrote emails, I even asked whether they could block an aisle seat for medical reasons. The answer kept bouncing back: "first come, first served" and "try again at check-in." At check-in they said they couldn't help for the Hong Kong–Dallas leg; in Hong Kong they shrugged and sent me on. Passed around like a clipboard.

a bus or a ferry that would tack on another six-plus hours. No rebooking on the next flight, no offer to cover the difference, nothing that looked like sensible compensation. They basically shrugged and said, if you don’t like it, find your own way.
I’ve flown a lot — pre-COVID I was on planes all the time, usually Air Canada — so I know a reroute when I see one. The thing that stuck with me was not even the delay, it was the customer service response. The rep at the desk was pleasant enough, in that resigned airline kind of way, but absolutely useless when it came to helping us. We paid for an hour flight and got options that would have eaten up the day. So we swallowed it and bought train tickets out of pocket, which felt ridiculous but it got us there.
I called customer service later and asked for at least a partial refund. The answer was flat no. Not responsible, they said. I couldn’t believe it — I paid for a seat I never used, and they wouldn’t budge. There are worse travel days, sure, but the mix of time lost and the non-existent accountability made this one especially frustrating. Won’t be choosing them again, at least not for anything important.