CanvasCamp - Reviews and experiences

Thought I’d been scammed when DTDC had no record of my order; panicked and called both the courier and seller. Turned out a mix-up, courier actually sorted it — annoying but honestly quite relieved.

I opened the boxes on a quiet afternoon and the first thing I noticed was how mangled the outer bags were — rips, scuffs, the kind of folding that tells you the package had a rough trip. When I unzipped the pole bag it felt gritty, like sand and flaking paint on my hands. The poles were scratched up, some end caps were bent and a few sections showed inner surface rust; you could almost hear the roughness when you ran your thumb along them. The groundsheet had odd brownish spots and looked stained in places, not the clean, new-sheen I was expecting. I never even bothered to unzip the main tent bag after seeing all that — decided right away I wouldn’t pitch or risk assembling anything with those poles. I’ve handled a lot of gear and I can tell when something’s been abused vs. fresh from the factory — this felt used, or at least treated badly in transit.