Barclays - Reviews and experiences

paperwork looked fine to me, then a hold-up, then silence. For about 13 days I was left waiting, poking at the app, calling once or twice, wondering what was going on. It felt like the process was stuck in first gear. So yeah, frustrating — and I kept thinking “this should have been flagged right away.”
What surprised me, though, was how it finally played out. After two weeks someone actually picked up the thread and explained the problem in simple terms: a name mismatch between my passport and the company records. Simple, tiny thing — annoying, but clear. The person who called was patient, walked me through what they needed, and helped me upload a corrected document. That human touch made a world of difference; it made the earlier waiting sting less, oddly enough. The app had a few helpful tooltips too (didn’t expect that), which sped up the upload once I knew what to do.
So was it perfect? No. The communication could’ve been way better and the initial flagging should’ve happened day one. But in practical terms the account got opened, the rep who sorted it was competent and calm, and I could finally get on with the move and the store setup. If you’re in a rush, give yourself extra time and chase things early — don’t assume they’ll spot every tiny discrepancy for you. Overall I’d say: cautious thumbs-up — not a glowing rave, but it worked out and a helpful person saved the day when it mattered.