Nothing Technology - Reviews and experiences

really light, fits nice in the hand, surprisingly grippy, glass felt smooth. But the box was smashed when it arrived, so already weird. After a few months a loud rattle started when I shook it, and the company basically told me that’s normal. Took weeks of follow-ups to get that answer. Build feels cheaper than price suggests. Use-wise it’s fine day-to-day, but that rattle and the service spoiled it for me. Wish they'd helped.

I went in with doubts — needed a better phone and decent cans for my commute and to stop neck strain from awful earbuds. The phone surprised me in a good way, so that worry eased. The headphones, however, keep a hiss on ANC that never quit. Customer support asked for the serial from the box and a video of me packing them (yes, really) and said returns are at my cost. That whole routine felt over the top and left a sour taste. So my initial hesitations about reliability weren’t unfounded; I won’t be buying more.

I bought a Nothing Phone 2 in December because my old phone croaked during a move and I needed something solid for work and kids. By September the buttons stopped working, so we took it back to the retailer — they washed their hands of it despite escalations, so in October we sent it to Nothing. At first they replied and said it could be repaired, then went quiet for weeks. My husband kept following up, no answer, then finally a rep in November picked it up and arranged the fix. It was painful and much slower than reasonable, but the repair did the trick and the phone works now. Still a bit skeptical, but relieved.

Halfway through my third email I remember thinking, this is getting ridiculous. The phone had a battery issue. The thing looked brand new — no scratches, no signs of wear — I baby my gadgets. Instead of a straight warranty fix I kept getting tips like “lower your brightness” or “change your habits” or “buy a power bank.” That felt like excuses, not help. I even offered compromises, like paying extra to upgrade or accept a fair fix. Every idea was shut down. After long waits and a bunch of back-and-forth I said I was done and wouldn’t buy from them again. Right after that they approved an in-warranty battery replacement. Weird timing. I felt relieved, obviously, and a bit thankful it got sorted in the end, but also annoyed that it took threats and patience to get there. I’ve had quicker, kinder warranty help from other brands before, so this left a sour taste. Happy it’s fixed now, but my trust took a hit.

I bought their headphones before and they were fine for what they were. That’s why I thought I’d try one of their jumpers. It arrived quickly. Fabric felt okay at first touch. Colour was right. But the fit was just off. Sleeves too long, chest boxy in a strange way. It didn’t wear well. So I packed it back up and sent it to the return address that came in the parcel. There was no return form, just the address. I added a short note explaining why I was sending it back. Then I waited.
Weeks passed. No refund. I called and emailed. Customer support gave vague replies and kept deflecting. It dragged on. My bank suggested opening a chargeback. They did. After about five or six weeks I got word the chargeback was closed. When I asked the bank why, they said the company claimed I hadn’t used a return form — despite there being none — and that because I hadn’t tracked the package the merchant disputed the claim. My bank knew all of that beforehand, which didn’t make sense to me. It honestly felt like they used the untracked return to avoid refunding.
The jumper itself wasn’t terrible. It would have been fine if the fit matched. But the return handling and the runaround left a bad taste. I expected better after the headphones experience. I won’t buy clothing from them again without clear return steps and proof of tracking.