Net2 Phone

Net2 Phone - Reviews and experiences

Average rating
9.4 /10
Based on 21 reviews
Dec 2023-May 2024
Star distribution
58x
411x
32x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Technical Support Experience

Service

I gotta say, my experience with the tech support team was top-notch, especially with Octavio. That guy knows his stuff when it comes to the product, and he really puts the customer first. Octavio was super friendly and made me feel at ease asking any questions I had. I knew I could count on him to help me out.

Quick and helpful customer service

Service

I gotta say, customer service here is always super easy to deal with. Compared to other companies I've dealt with, there's no long waits or being stuck on hold forever. The reps always jump in quick to help out whenever you need them. It's nice to see such awesome customer service these days, so big shoutout to this company for doing it right.

Phone service support

Service

I just wanted to say how great the support was from the representative. She really knew her stuff, was super organized, and really listened to what we needed. It was obvious she knew the product inside and out. Her quick and expert help really made a big difference for us.

Phone services purchase

Service

I just got phone services from this company, and I gotta say, I was really impressed with how professional and knowledgeable the customer service rep was. They took the time to explain everything to me in a way that was easy to understand, and made sure I was clear on everything before moving forward. I really appreciated how patient and kind they were throughout the whole process. It was a top-notch customer service experience, and I'm happy with my purchase.

First time customer

Service

The folks at Net2 Phone are so friendly and helpful, eh! I just started at a new company that uses their services and we ran into a little issue with our payments. The person I spoke with was super understanding and helped me sort everything out. They even gave me some advice on how to tweak our phone plans, eh!

Top-notch customer service

Service

My time at this place was amazing, all thanks to Kali. She really went above and beyond to make sure I had a great experience. I really appreciated her dedication to giving great service, her knowledge about the products, and her patience. She was a true pro and I was super impressed. Kali is a real gem for this company, and I'll definitely recommend her to anyone needing top-notch service.

Helpful CS rep

Service

Alana was seriously the best customer service rep I've ever dealt with. She was super helpful and made sure all our questions were answered and our account was sorted out perfectly. She really knew her stuff and was so kind about it all.

Quick and efficient service

Service

Sylvie was absolutely fantastic right from the start. She didn't waste time with unnecessary emails, but instead, she got on the phone right away. It was really nice to work with someone who respected my time. She listened to what I needed and handled everything promptly and effectively. I was really impressed with the great service she provided.

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About Net2 Phone

Net2Phone is a company that provides voice over internet protocol (VoIP) services, enabling users to make voice calls using a broadband internet connection instead of a regular (or analog) phone line. The company has a history of being a pioneer in the VoIP industry, having been founded in 1996. It started as a subsidiary of IDT Corporation, aiming to leverage the internet for telecommunication services, making international calling more affordable and accessible. Over the years, Net2Phone has expanded its services to include business VoIP solutions, unified communications as a service (UCaaS), and SIP trunking, catering to both individual and enterprise-level customers worldwide.

Contact Information

5424 Canotek Rd

K1J 1E9 Ottawa

Canada

☎ 1-877-498-3772

🌐 www.net2phone.ca

Last update: November 29, 2024

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