IPlum - Reviews and experiences

I had to get back some numbers that my colleagues lost recently. I was a bit bummed that I could only reach out to iPlum through email instead of chatting on the phone, but I have to give it to them - their support team was super quick and knew their stuff. Emailing with great support beats calling and getting not-so-great help. Although I didn't end up getting the numbers back, iPlum was fast and even gave me a refund for the small fees I had paid. Really impressed with iPlum's top-quality support!

The customer service here is just awful. I never get notified and end up missing important calls and texts. The interface is so hard to use. I'm definitely switching to a different provider by the end of the year.

I recently had to book a troubleshooting session with a customer service rep, and I gotta say, the experience was top-notch. The rep called right when they said they would and was super friendly the whole time. They fixed my problems quickly and gave me clear solutions. I was really impressed with how professional and knowledgeable the customer service team was. Usually I email questions and get quick answers, so I hardly ever need to call. But when I do need help on the phone, iPlum always comes through.

I needed to have a different phone number for my business, but I didn't want to have to carry around two phones all the time. So, I did some research and a friend suggested I try out the iPlum app. With this app, I could easily get a second number on my phone, so I could keep my personal and work calls separate.

I also found out that texting is a great way to communicate for quick chats and sending pictures and files. The replies are fast, which has really helped me in closing deals more quickly. Overall, I'm happy with the service I've gotten from iPlum.

I paid for HIPAA compliance, but I'm still getting spam calls and pornographic marketing. The service manager suggested that I manually block each number, but that's just not doable for me as a business owner. I think I'll have to look elsewhere for a more reliable service.

I'm really not happy with the VoIP service I bought. I tried contacting the company several times to get some help with using it properly, but I didn't get much help and it left me feeling frustrated. I asked to talk to someone in real-time for support, but I found out that wasn't an option. As a paying customer, it's disappointing to not get the help I needed to make the most of the service. On top of that, I missed important calls from clients because I didn't get any notifications, which just made me more frustrated and unhappy. Even though the service seemed good at first, the lack of real-time customer support for those who need it made it a bad fit for me.