IPlum - Reviews and experiences

I tried using the app for my business phone, but I didn't like it at all. It was super clunky! I couldn't even scroll through a message I was typing without deleting it by accident. Like, seriously, what's up with that? And it's so frustrating that I couldn't text on the web. Also, when I wanted to switch my number from the app, they wanted $19.99. That's just not cool!

I came across a big privacy problem with the messaging feature. Personal info was showing up without being kept safe. When I reached out to customer support for help, I got a rude response saying they're not HIPAA experts. It's really important to fix this privacy breach and make sure customer info is secure.

I bought this number to have a fax line that follows the hipaa rules for my private practice. It does the job fine, but I wish Iplum would give me a list of faxes I've sent and received in my account. Not having this feature is a downside for me because I like to have everything in one spot. In general, it's an okay service but it could be better.

At first, I was happy with the virtual phone service until I ran into a problem updating my credit card info. They didn't let me know that I needed to update it, so on a Friday night, I got worried that my service might suddenly stop. Luckily, I contacted customer support, and they were helpful in getting everything back on track. But now I'm wondering if not being informed about updates like this could cause issues with HIPAA compliance if important info got lost. Also, I've had frustrating issues with the app not working properly with my Bluetooth headphones. It keeps disconnecting when I try to listen to voicemails.